System Administrator II

Itsasap; Holiday (FL); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Life Insurance

Paid Time Off

Maternity/Paternity Leave

Holiday Pay

Health & Wellness program

Company-paid training

Job summary

Intelligent Technical Solutions is seeking a Remote System Administrator to deliver remote IT support, perform system updates, and troubleshoot a range of issues from workstations to servers. The role emphasizes strong customer service and attention to detail as you maintain high IT service standards.

You will work in a remote capacity, with after-hours on-call responsibilities and collaboration with MSPs and vendors to resolve complex incidents.

Qualifications

• Minimum five years in IT Support or similar role.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016–2025; virtualization skills with VMware/Hyper-V.

Responsibilities

• Provide remote IT support and system updates.
• Troubleshoot workstation, printer, and business application issues.
• Handle line-of-business apps (e.g., SAGE ERP, QuickBooks) with vendor assistance.
• Participate in on-call rotation for after-hours support.
• Escalate issues to on-site technicians as needed.

Skills

Windows troubleshooting

Mac OS troubleshooting

Server 2016-2025

VMware/Hyper-V

M365/Azure

AD/Backup/Cybersecurity

Networking basics

MSP experience

Server certifications preferred

Tools

VMware

Hyper-V

Microsoft 365

Azure

Active Directory

Backup software

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as ourRemote System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Advanced server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Job Requirements

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise‑cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $11.22 per hour and may vary by experience and location.

• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company‑paid training and certification