System Administrator ECAMS Watch Officer

SAIC; Arlington (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

SAIC is seeking an experienced ECAMS Watch Officer with an active TS/SCI to support 24/7/365 operations at the Pentagon in Arlington, VA. Shift is 7 p.m.–7 a.m. Thu–Sat and every other Wednesday.

Responsibilities include on‑site monitoring, incident management within SLAs, and collaboration with customers and teams. Must document work, create concise reports, and possess DoD 8140 IAT Level II certification with virtualization experience.

Qualifications

• Bachelor’s degree in Computer Science or related IT field.
• Active TS/SCI clearance.
• Minimum 3 years’ Tier III Support experience.
• Proficiency with monitoring, ticketing, troubleshooting, and reporting tools.
• Hands-on server administration and virtualization experience.

Responsibilities

• Provide active onsite monitoring and troubleshooting of IT systems to support services.
• Identify issues, isolate faults, and escalate within SLAs.
• Document all work in ticketing/tracking systems.
• Collaborate with customers and teams to resolve incidents and provide updates.
• Provide summary reports addressing incident identification, actions taken, and root cause.

Skills

Monitoring tools

Ticketing systems

Troubleshooting

Reporting

Server administration

Virtualization

Education

Bachelor's degree in Computer Science or related IT field

Tools

VMware

SCOM

Remedy

Splunk

Aternity

Prism

Job description

Description

SAIC is currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer with an Active TS/SCI in support of 24/7/365 operations to join our team at the Pentagon in Arlington, VA.

Shift Schedule for this role: 7 p.m.-7 a.m. Thursday - Saturday and every other Wednesday.

Responsibilities:

• Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
• Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and elevate when necessary within Service Level Agreements.
• Must be detail oriented and document all worked performed via appropriate ticketing/tracking system.
• Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
• Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).
• Must be proficient with Microsoft Office Suite .
• Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
• Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.

Qualifications

Required Qualifications:

• Bachelor’s degree in Computer Science or related IT or technical field plus 5+ years experience.
• Active TS/SCI clearance.
• Active DoD 8140 IAT Level II cyber certification or better.
• Minimum 3 Years’ experience in Tier III Support operations.
• Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools.
• Hands on experience with Server Administrations including virtualization.

Preferred Qualifications:

• Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS,ITS, and MCS.
• Hands-on experience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk.
• Active DoD 8140 IAT Level III certification.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.