Enterprise Watchfloor Analyst

D2 Technical Services; Springfield (VA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

PTO

STD/LTD/Life Insurance

Referral bonuses

Professional development

Job summary

D2 Consulting seeks a Junior Enterprise Watch Analyst to monitor IT operations and manage incidents in a fast-paced environment. You will work with NGA executives and CIO-T leadership to keep stakeholders informed and support mission-critical services.

Responsibilities include handling Priority 1 tickets, reporting on operational status, and coordinating with partners to minimize downtime and restore services efficiently.

Qualifications

• Experience in an IT Operations Center or similar environment.
• Operational experience with ServiceNow.
• Experience in the Intelligence Community.
• TS/SCI Clearance with ability to obtain CI Poly.

Responsibilities

• Take charge of Priority 1 tickets and drive resolution.
• Monitor health of ESC cells and provide situational awareness.
• Communicate updates to stakeholders and leadership.
• Prepare and present the Daily Operations brief.
• Coordinate with mission partners during outages and updates.

Skills

IT Operations Center

ServiceNow

Intelligence Community

Communication

Education

Bachelor's Degree

Associate's Degree

6+ years experience

Tools

Microsoft Office

Excel

Job description

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED

This role is for anticipated work.

SHIFT: Week one (Friday through Tuesday 6am to 6pm), Week 2 (Wed and Thurs 6am to 6pm)

Are you ready to make an impact in an essential role that helps ensure mission-critical operations run smoothly? The Junior Enterprise Watch Analyst is key to delivering proactive monitoring, incident management, and collaboration to provide situational awareness and resolve issues quickly. In this role, you will work directly with NGA executives and CIO-T leadership, helping them stay informed and make decisions that drive success.

This is an exciting opportunity to contribute to high-priority missions and be part of a dynamic, dedicated team in a fast-moving environment. If you are passionate about IT operations, enjoy problem solving, and want to play an important role in ensuring mission success, we want to hear from you!

What you’ll be doing:

• Take charge of critical Priority 1 tickets, seeing them through to resolution.
• Monitor the operational health of all cells within the ESC (e.g., PSOC, CSOC) to ensure complete situational awareness of NGA IT services.
• Communicate key updates on operational infrastructure status to relevant stakeholders.
• Provide clear and concise briefings to senior leadership on the current status of the IT enterprise.
• Prepare and present the Daily Operations brief, ensuring stakeholders have the latest information.
• Collect, coordinate, and deliver insights into upcoming days’ operations and activities.
• Recommend strategies to minimize downtime, reduce mission impact, and restore services as quickly as possible.
• Assess the impact of incidents on mission capability and prioritize service restoration.
• Coordinate with impacted mission partners during unscheduled outages to provide updates on status, actions, and estimated recovery times.
• Take on additional responsibilities as needed to support team goals

What we’re looking for:

• Bachelor's Degree and 2+ years relevant experience or
• Associate’s degree and 4+ years relevant experience or
• 6+ years of relevant experience
  • Experience in an IT Operations Center
  • Operational experience with ServiceNow
  • Experience in the Intelligence Community
• TS/SCI Clearance with the ability to obtain CI Poly

Knowledge, Skills, and Abilities:

• Flexibility to work Panama days or overnight Shift hours.
• Self-starter who thrives in both independent and collaborative work environments.
• Ability to manage multiple tasks under tight deadlines in a fast-paced contracting setting.
• Strong communication and collaboration skills for working with diverse stakeholders
• Friendly, approachable demeanor with great interpersonal skills.
• Proficient with Microsoft Office Suite, including Word and Excel.
• Comfortable providing technical assistance and support over the phone and providing end-user support for frequently asked technical issues.
• Strong problem-solving skills with the ability to visualize and creatively address challenges.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $85-90k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.