System Administrator- Bilingual (English/Korean)

Ultimate Staffing; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Ultimate Staffing seeks a IT Operations Specialist in Plano, TX, to manage system administration tasks, data analysis, and continuous process improvements. The role involves Jira/MSP+/Web Systems, user access management, and supporting cross-team stakeholders in a fast-paced environment.

Preference is given to candidates with English and Korean fluency, and experience building AI-assisted workflows using lightweight automation and low-code/no-code tools. On-site role in the United States.

Qualifications

• Bachelor's degree preferred in Information Systems, CS, business or analytics.
• 5+ years in IT operations, system administration or application support.
• Experience supporting users, troubleshooting issues and coordinating stakeholders.
• Ability to collaborate with U.S.-based and Korea-based teams.
• Fluent English and Korean communication skills for client presentations.

Responsibilities

• System Administration (Jira/MSP+/Web Systems).
• Data analysis (Excel, KPI, reporting).
• Continuous process improvement on QA/system failure issues.
• Perform user and access management tasks and system configuration.
• Investigate issues and escalate as needed, maintaining workflows.
• Leverage prompt engineering to create AI-assisted workflows.

Skills

Data analysis

Process improvement

System administration

User access management

Workflow configuration

Issue escalation

Prompt engineering

Education

Bachelor's degree preferred

Tools

Jira

MSP+

Web Systems

Job description

• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including User and access management
• System configuration: Workflow and process maintenance, Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of the following areas:
• IT Operations or Application Support
• System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development ( "Vibe Coding " ), low-code/no-code platforms, scripting, or similar technologies.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.