System Administrator 1

M. C. Dean; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

M.C. Dean is seeking a System Administrator 1 to join the Security and Electronic Systems (SES) unit in Phoenix.

The role focuses on monitoring, maintaining, and testing physical access control, CCTV, PSIM, and related IT systems to support end-user operations and incident response. The ideal candidate will have a BS degree with 0+ years or a HS diploma with 6+ years, strong troubleshooting skills, and experience with Windows, STIGs, and security applications.

Qualifications

• BS degree or equivalent with 0+ years of progressive experience, or HS Diploma with 6+ years of progressive experience.
• Experience performing triage on system problems and resolving issues.
• Familiar with Windows patching and vulnerability remediation.
• Basic networking knowledge (VLANS and routing).
• Reliable attendance at customer site during work hours; ability to work flexible shifts including nights and weekends.

Responsibilities

• Monitor, maintain, and test Physical Access Control, CCTV, PSIM and other IT systems; provide Tier 1 helpdesk support.
• Triage and assist end users in accessing IT systems; triage initial requests and escalate as needed.
• Document troubleshooting steps and manage tickets using an incident tracking system.
• Monitor enterprise system status and notify senior administrators of outages or degraded services.
• Support configuration and management of Windows operating systems; assist with backups, log reviews, and integrity checks.
• Assist in developing SOPs and technical documentation.

Skills

Triage and helpdesk support

End-user support

Troubleshooting

Strong communication

Documentation

Time management

Education

BS degree

HS Diploma or Equivalent

Tools

Genetec Access Control System

Genetec Video Management System

Windows OS administration

Job description

Overview

About M.C. Dean

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values- agility, expertise, and trust, we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a System Administrator 1 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

What you’ll do: In this role you will be working as part of a team to monitor, maintain, and test Physical Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support.

Main responsibilities include but are not limited to:

• Provide assistance to end users in accessing and using IT systems.
• Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required.
• Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support.
• Monitor Enterprise system status for problems such as network outages and or degraded services; provide initial troubleshoot notify proper Sr. Level administrators when required.
• Support daily operations to include monitoring and reviewing system logs.
• Support configuration and management of Windows operating systems and install/load operating system software.
• Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
• Support application of Security Technical Implementation Guides (STIGs) to Windows based operating systems (servers and workstations).
• Support installation, configuration, and maintenance of 3rd party applications.
• Performs root cause analysis on significant issues at appropriate level of support.
• Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
• Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology.
• Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences.
• Perform all duties under direct supervision.

Qualifications

Education/Experience:

• BS degree and 0+ Years of progressive experience or
• HS Diploma or Equivalent and 6+ Years of progressive experience
• Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
• Demonstrated understanding of Windows patching and vulnerability remediation.
• Basic knowledge of large-scale networking, VLANS and routing.
• Requires reliable attendance at customer site during work hours required by customer.
• Requires the ability to work flexible shifts that include nights, weekends, holidays and on-call as needed.
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills to meet deadlines and quality objectives.
• Able to use MS Excel, Word, Visio, and PowerPoint.
• CertificationExperience in Genetec Access Control System and Genetec Video Management System desired.
• Experience programming/administrating Access Control Systems of any type desired.
• Experience with installation, troubleshooting, and testing of security electronicsequipment desired.
• Access management to include clearance and user credentials. Routine audits ofcardholders, accesses and clearances.

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.