System Administrator

Forge Forward, Inc.; Virginia (MN); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled System Administrator to provide remote help desk support. This role requires a minimum of three years of experience in system administration, particularly with Windows or Linux operating systems. The ideal candidate will possess a CompTIA Security+ certification and must meet the DoD Cybersecurity Workforce IAT Level II standards. You will be responsible for managing trouble tickets and providing technical support to field technicians. If you are self-motivated, eager to learn, and ready to tackle challenges in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Minimum 3 years in system administration and help desk support required.
• Must have CompTIA Security+ and meet DoD Cybersecurity IAT Level II.

Responsibilities

• Provide remote help desk support via telephone or remote administration.
• Manage and update trouble ticket database and resolve issues.

Skills

System Administration

Help Desk Support

Troubleshooting

Continuous Learning

Knowledge of OSI Model

Education

CompTIA Security+ Certification

Operating Systems Certificate (Linux+ or Windows Server)

Tools

Trouble Ticket Database Management

Job description

REQ# Forge_25_003: Must have a minimum of three (3) years’ experience in system administration (e.g., Windows or Linux operating systems) and help desk support. Will provide remote help desk support via telephone or remote administration to technicians in the field. Will manage and update trouble ticket database. Must have the ability to resolve trouble tickets without escalating. Must be self-motivated with an attitude for continuous learning and current knowledge of new technology. Familiarity with the OSI model and leveraging knowledge to translate into troubleshooting concepts. Ability to work with other teams to troubleshoot and resolve layered issues. Additional related duties may be assigned. Candidate will have privileged system access and must have CompTIA Security+ certification and ability to meet DoD Cybersecurity Workforce IAT Level II certification with an operating systems certificate (e.g., Linux+ and or Windows Server certifications). Candidate must be a US citizen and an active SECRET clearance with a current SSBI/T5 investigation. TS/SCI desired.

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