System Administrator

Endurance International Group; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a technical support engineer to provide L1/L2 support for their hosting products. The ideal candidate will have a strong educational background in IT/Computer Science and be proficient in both Linux and Windows environments. You will manage incidents, collaborate with teams to resolve issues, and work on automation to improve efficiency. This role also offers opportunities for professional growth through training and development initiatives.

Benefits

Free domains and WordPress blogs

Confidential counseling services

Growth opportunities through virtual learning

Qualifications

• Graduate in IT or Computer Science preferred.
• Proficiency in Linux and Windows environments.
• Understanding of Cloud technologies and server management.

Responsibilities

• Monitor stability and provide L1/L2 support for hosting products.
• Handle incident responses and troubleshoot issues.
• Develop advanced automation workflows to improve operations.

Skills

Linux proficiency

Windows proficiency

Networking fundamentals

Incident response

Automation workflows

Education

Graduate in IT or Computer Science

Tools

Shell/Bash scripting

PowerShell

Windows Server

MySQL/Postgres

Job description

What you'll do?

Participate in 24x7 shifts.

Monitor the stability of our products using various internal tools.

Take ownership of all hosting products (cPanel, Plesk, VPS, Cloud, Dedicated) for L1/L2 support.

Handle incident response, troubleshooting, and fixes for various products/services.

Manage escalations according to policies and procedures.

Coordinate with internal/external groups to resolve production site issues effectively.

Communicate clearly via tickets and phone calls regarding various issues.

Exhibit urgency in resolving issues.

Develop advanced automation workflows to address recurring issues.

Collaborate with the infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and predefined runbooks.

Ensure SLAs and operational standards are met.

Raise tickets to internal groups for recurrent problems, alerts, and follow up on escalated issues.

Liaise with engineering teams for root cause analyses and permanent resolutions of production issues.

Contribute to the Operations handbook.

Ensure smooth hand-offs between shifts.

Who you are?

Educational Qualifications: Graduate in IT or Computer Science preferred.

Strong academic performance.

Proficiency in Linux: Shell/Bash scripting, sed/awk/grep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub, fstab, ext3/ext4, IPtables, sysstat, startup scripts, sudo, chroot, chkrootkit, rkhunter.

Proficiency in Windows: Windows 2000/2003/2008, NTFS, troubleshooting system/application faults using Event logs, WSUS, Terminal Services, IIS fundamentals.

Fundamentals: Basic DNS, Networking, TCP/UDP, IP Routing, Load Balancing.

Application Protocols: SMTP, HTTP, FTP, IMAP, POP.

Willingness to work in shifts, including nights and holidays.

Good to Have: Understanding of Cloud, RAID, LOM/IPMI/KVMs, Dell hardware, WMI, PowerShell/VB scripts, MS-SQL, Postfix, qmail, Exim, MySQL/Postgres, Nginx, Apache, Tomcat, Nagios, DHCP, Kickstart, Cobbler, Yum, RPM, GIT/SVN, regex, rescue kits.

Certifications: RHCE, GCP.

Why you'll love us:

We prioritize employee safety, especially during COVID-19, with remote work and safety procedures.

Enjoy growth opportunities through virtual learning, expert sessions, and courses.

Work with innovative teams committed to excellence.

Employees receive free domains and WordPress blogs as part of our community-building initiatives.

We support work-life balance with confidential counseling services available to employees and their families.