System Administrator

Strategic Growth Partners; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a motivated Systems Administrator to join their IT team. This full-time remote role involves providing Tier 1 support, managing cloud services, and ensuring compliance with security standards. The ideal candidate will demonstrate strong troubleshooting skills and familiarity with Microsoft 365, while also being a team player committed to maintaining confidentiality and integrity.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Holidays

Paid Time Off

Qualifications

• Strong familiarity with Microsoft 365 implementations.
• Basic troubleshooting skills for workstation and server issues.
• Understanding of O365 Entra and user permissions.

Responsibilities

• Provide Tier 1 helpdesk support and troubleshoot issues.
• Assist in implementing and managing Microsoft cloud services.
• Support disaster recovery initiatives and maintain documentation.

Skills

Microsoft 365

Troubleshooting

Networking

Helpdesk Management

Operating Systems

Communication

Tools

Zendesk

ServiceNow

Asana

Job description

Join to apply for the System Administrator role at Strategic Growth Partners.

Strategic Growth Partners is committed to upholding our company values and ensuring data confidentiality. We provide robust IT solutions to our clients across multiple time zones and foster a collaborative, innovative, and diverse work environment. This is a full-time, remote position.

We are seeking a motivated and detail-oriented Systems Administrator (Tier 1), preferably on the East Coast, to join our IT team. In this role, you will be responsible for implementing, maintaining, and supporting multiple cloud-hosted tenants and on-premises systems. You will serve as a first point of contact for escalated issues, providing critical support to ensure seamless operations across our infrastructure. SGS IT covers a broad range of time zones, and the team must be willing to work after hours when necessary to meet deadlines and address emergencies.

Key Responsibilities:

1. Provide Tier 1 helpdesk support, troubleshooting issues related to workstations, servers, and systems.
2. Assist in the implementation and management of Microsoft cloud services, including Microsoft 365, Azure, Entra, Defender, InTune, SharePoint, OneDrive, etc.
3. Conduct asset management, including inventory tracking, warranty management, and lifecycle classification.
4. Support users with workstation and desktop configurations, ensuring optimal performance and security.
5. Manage user accounts and permissions through O365 Entra and related systems.
6. Participate in cloud and on-premises migrations, ensuring minimal downtime and disruption.
7. Assist with network configurations, including DNS, firewalls, and VPNs.
8. Support disaster recovery initiatives, including backups and archival strategies.
9. Maintain documentation of processes, configurations, and system diagrams.
10. Collaborate with cross-functional teams to address and resolve technical challenges.
11. Ensure NIST, ISO, and CMMC compliance is always enforced and reviewed.

Skills and Experience Required:

1. Strong familiarity with Microsoft 365 implementations and support.
2. Basic troubleshooting skills for workstation and server issues.
3. Understanding of O365 Entra, including domain management and user permissions.
4. Knowledge of cloud services, including Azure, Microsoft Teams, SharePoint, and OneDrive.
5. Exposure to networking concepts, including TCP/IP, DNS configuration, and VPNs.
6. Ability to manage helpdesk ticketing systems (e.g., Zendesk, ServiceNow, ManageEngine) and project management tools (e.g., Asana).
7. Proficient in operating systems: Apple Mac, Linux, and Microsoft Windows.
8. Understanding of security best practices and data management principles.
9. Basic understanding of NIST, ISO, and CMMC compliance.

Qualities of Character (Highly Recommended):

1. Insightful
2. Self-educated
3. Self-motivated and determined
4. Excellent social and communication skills, patience, punctuality
5. Tenacity, endurance, focus, and diligence to complete tasks
6. Team player, capable of resolving conflicts in the company's best interests
7. Effective time management
8. Willingness to work within a diverse community

Additional Requirements:

1. Willingness to work after hours as needed to meet deadlines and emergencies.
2. Commitment to maintaining confidentiality and integrity in all work aspects.

Strategic Growth Partners offers benefits including medical, dental & vision insurance, company-paid life and disability insurance, 401k with employer match, paid holidays, and paid time off.