System Administrator

Exchange Bank; Santa Rosa (CA); On-site; USD 54,000 - 74,000; Full time

Job summary

Exchange Bank is seeking a System Administrator in Santa Rosa to manage the bank's server and network infrastructure. You will maintain a large fleet of Windows servers, Active Directory, Exchange Online, and VDI environments while supporting a broad range of technologies.

The role involves implementing new technologies, handling escalations, performing backups, DR testing, and participating in project deployments with on-call support as part of a rotating schedule.

Qualifications

• Bachelor's degree in Information Technology or similar field.
• 5 years of experience in information technology or equivalent combination of education and experience.
• Experience with Powershell.
• Expertise in troubleshooting computer hardware and software issues.
• Knowledge of VOIP phone system networks, VPN access, connections and services.
• Expertise with Windows Server, Active Directory, Exchange Online.
• Expertise in the following: Microsoft O365, VDI/Xen, VMware, Network Infrastructure (Routers and switches).
• Expertise in all System Utility applications.
• Expertise in maintaining backup solutions.
• Valid Driver's License.
• Microsoft Certified: Azure Administrator Associate, Comp TIA Network+ certification, Windows Server Hybrid Administrator Associates, VMware Certifications (VCTA/VCP), Citrix Certifications (CCA) and/or Cisco Certified Network Associate (CCNA) preferred.

Responsibilities

• Maintain and administer server and network infrastructure on a day-to-day basis.
• Support and maintain a large install base of computers running various operating systems.
• Implement new technologies and handle escalations from internal staff.
• Provide Level 3 escalation for employee issues and troubleshoot server problems.
• Maintain backups, replication, and disaster recovery testing.
• Perform upgrades for bank applications and on-call emergency support.
• Carry out network changes and maintenance plans as directed by project plans.
• Attend project meetings and provide status updates on tasks.

Skills

Powershell

VOIP networks

VPN access

Troubleshooting hardware

Active Directory

Exchange Online

Windows Server

Education

Bachelor's degree in Information Technology or similar field

Equivalent combination of education and experience

Tools

VMware

VDI/Xen

Citrix

Backup solutions

Network infrastructure (Routers and switches)

Job description

The System Administrator ensures the Bank’s servers and network are properly maintained and secure. Manages and maintains a large install base of computers running versions of operating systems. Responsible for implementing new technologies and fielding technical escalations from internal staff.

Essential Functions

Network and Server Support:

• Support the Bank's user community by maintaining and installing applications at the network/server level.
• Working with Virtual Desktop Interface (VDI) including branch rollout, staging, and prep work.
• Supporting and maintaining a wide range of other technologies.
• Maintain current file and directory structure and security.
• Perform proactive maintenance as required to keep the network running.
• Monitor and test backups, replication, and procedures.
• Provide Level 3 escalation for employee issues.
• Troubleshoot and resolve server problems.
• Maintain Microsoft updates, and patches on servers, and other infrastructure security.
• Perform regular updates/maintenance on appliances, servers, server-based software.
• Provide escalation/emergency support in the on-call rotation schedule.
• Assist with SAN support and necessary maintenance.
• Ensure periodic recovery testing of disaster recovery plans.
• Perform upgrades for bank applications.
• Under direction, carry out network changes, server changes, maintenance plans, and break-fix solutions.
• Accomplishes tasks through concern for all areas involved; shows concern for all aspects of the job; accurately checks for processes and tasks and follows up in a timely manner with appropriate persons.
• Takes responsibility for own learning and development by acquiring and refining of technical and professional skills needed in job related areas; proactively seeks performance feedback and identifies approaches to improve own performance.
• Provide individual discretion and use best judgement when making technical changes.
• Provides internal and external customers with the products and services that match their needs in a timely, efficient manner; follows up on customer complaints, questions, and requests.
• Understands that the work environment is constantly changing and adjusts own approach and behavior accordingly; adapts to new ideas and initiatives across a wide variety of issues and situations; recognizes and responds quickly to shifting opportunities.
• Contributes more than is required or expected in the job that will enhance service, avoid problems, or develop opportunities; plans ahead for upcoming problems and opportunities and takes appropriate action; demonstrates a sincere positive attitude toward getting things done.
• Develops actionable recommendations based on an understanding of trade-offs; commits to action after identifying alternative methods that are based on logical assumptions and information; takes into consideration resources, constraints, organizational values, and changing environments.
• Uses automated systems or tools to simplify, improve, and increase efficiency of work processes; embraces and adapts to changes in technology.
• Expresses ideas effectively in individual and group situations adjusting style and methods to meet the specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.

Network and Server Project Implementation

• Attends project meetings, participate and communicate status, roadblocks, or delays with project tasks.
• Carry out detailed tasks defined by project plans.
• Provide regular updates on status of project tasks.

Minimum Qualifications

• Bachelor's degree in Information Technology or similar field and 5 years of experience in information technology, or an equivalent combination of education and experience.
• Experience with Powershell.
• Expertise in troubleshooting computer hardware and software issues.
• Knowledge of VOIP phone system networks, VPN access, connections and services.
• Expertise with Windows Server, Active Directory, Exchange Online.
• Expertise in the following: Microsoft O365, VDI/Xen, VMware, Network Infrastructure (Routers and switches).
• Expertise in all System Utility applications.
• Expertise in maintaining backup solutions.
• Valid Driver's License
• Microsoft Certified: Azure Administrator Associate, Comp TIA Network+ certification, Windows Server Hybrid Administrator Associates, VMware Certifications (VCTA/VCP), Citrix Certifications (CCA) and/or Cisco Certified Network Associate (CCNA) preferred.

Compensation

The hiring range for this position is $38.85-$53.45 per hour. The compensation offered will fall within this range, commensurate with the candidate's applicable experience, education and skills.