Our client, a growing investment firm in Midtown Manhattan, is hiring a hands‑on IT Systems & Support Engineer. You’ll be the go-to onsite tech person in the New York office and support colleagues in other offices remotely. It’s a lean team, so the role mixes day‑to‑day end‑user support with real systems work in a cloud‑first Azure and Microsoft 365 environment, alongside an outsourced IT provider. You’ll report to the Head of Technology.
What you’ll do
- Support users in person and remotely across PC and Mac, from laptops, docks, monitors, printers, and Wi‑Fi down to swapping a dead mouse battery
- Set up and maintain conference room AV so in‑person and hybrid meetings just work
- Own onboarding and offboarding: devices, accounts, apps, and access
- Be the main contact for the outsourced IT provider and other vendors, and drive escalations to closure
- Administer Azure (governance, RBAC, cost) and Entra ID (SSO, MFA, Conditional Access)
- Manage Intune, MDM, patching, VPN, and endpoint security, plus M365, SharePoint Online, and Teams permissions and retention
- Provide light Linux server support for the development team
- Build GitHub Actions pipelines and automate with PowerShell and infrastructure as code
- Support backups, disaster recovery testing, and security work, and help spot AI automation opportunities
- Track IT assets, help with DNS, domain, and website updates, and handle office moves and desk setups
Requirements
- 5+ years in systems or cloud administration, including 3+ with Azure
- Bachelor’s degree in IT, Computer Science, or a related field
- Background at a smaller firm where you wore a lot of hats, ideally in financial or professional services
- Hands‑on with Windows and macOS, Microsoft 365, Entra ID, Intune, and GitHub CI/CD
- Solid PowerShell scripting
- Working knowledge of VPNs, firewalls, XDR, and identity and security best practices
- Conference room and AV experience
- Experience working alongside an MSP or outsourced IT provider
- Clear communicator with non‑technical users, organized, and comfortable owning the office on your own
Nice to have
- Cybersecurity depth, including SIEM or ethical hacking
- Python
- Infrastructure as code
- Experience running device refreshes or software rollouts
- Certifications like CompTIA A+, Network+, AZ-104, MD-102, or SC-300