Desktop Support/Help Desk

perfecta; Denver (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

perfecta is looking for a technical support specialist in Denver, Colorado. The successful candidate will provide assistance for user issues on Windows and Microsoft Office, resolve computer problems, and perform installations and repairs.

The role requires strong communication abilities and expertise in Microsoft Office. Join us in a collaborative environment focused on effective problem-solving and excellent service delivery.

Qualifications

• Advanced communication skills (verbal and written) are essential.
• Expertise in Microsoft Office Professional is required.
• Must excel in teamwork and collaboration.

Responsibilities

• Provide technical assistance for user questions/issues on Windows and Microsoft Office.
• Resolve computer problems effectively and efficiently.
• Perform installation and minor repairs to computers.

Skills

Communication skills (verbal and written)

Microsoft Office Professional

Team work

Windows 10

Windows 9x/2000/XP/NT/Vista/7

Job description

Job Description

• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along with Microsoft Office 2010, 2016 and Office 365.
• Resolve computer problems.
• Image computers using local imaging processes.
• Install and perform minor repairs to computers and peripheral equipment.
• Set up equipment for employee use.
• Maintain records of daily hardware installations.
• Perform DoD wipe of surplus equipment.
• Update/create documentation and processes.

Qualifications

• Communication skills (verbal and written) – Advanced
• Microsoft Office Professional – Advanced
• Team work – Expert
• Windows 10 – Proficient
• Windows 9x/2000/XP/NT/Vista/7 – Advanced

Additional Information

All your information will be kept confidential according to EEO guidelines.