System Admin & Service Desk

Ledgent Technology; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Ledgent Technology in Plano, TX is seeking a versatile IT Operations Specialist to support system administration, data analytics, and process improvement. You’ll manage Jira-based workflows, user access, and basic to intermediate system tasks while collaborating with U.S.

and Korea-based teams. The role emphasizes leveraging AI-assisted workflows, KPI reporting, and cross-functional coordination to resolve issues, investigate incidents, and drive uptime.

Qualifications

• Bachelor's degree preferred in Information Systems, Computer Science, Business Administration, Data Analytics, or related field.
• Experience in IT Operations or Application Support, System Administration, user support, issue troubleshooting, and coordinating with stakeholders.
• Ability to communicate effectively with U.S.-based teams and Korea-based Headquarters; fluent English and Korean.

Responsibilities

• Perform basic to intermediate system administration tasks including user and access management.
• Configure systems: workflows, process maintenance, and issue investigation/escalation.
• Leverage prompt engineering to create, optimize, and maintain AI-assisted workflows.

Education

Bachelor's degree preferred

Tools

Jira/Ticketing Systems

Job description

• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including User and access management
• System configuration: Workflow and process maintenance, Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• Experience in one or more of the following areas:
• IT Operations or Application Support
• System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development ( \"Vibe Coding\" ), low-code/no-code platforms, scripting, or similar technologies.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.