System Admin/Help Desk

Maania Consultancy Services; Herndon (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading consultancy services company is seeking a System Admin/HelpDesk professional in Herndon, VA. You will be responsible for supporting Microsoft and Linux based solutions on the AWS cloud, managing a variety of system administration tasks with minimal supervision. Ideal candidates will have 2-4 years of relevant experience and strong problem-solving skills.

Qualifications

• 2-4 years’ experience as a Systems Operator or Engineer required.
• Experience managing full application stacks from OS to custom applications.
• Call center, service desk, or Helpdesk experience is required.

Responsibilities

• Handle calls from customers and enter tickets into the system.
• Perform system administration tasks and software installations.
• Identify system performance risks and develop solutions.

Skills

Problem Solving

Communication

System Analysis

Education

AS degree or equivalent experience

Job description

Our Fortune 100 client urgently required "System Admin/HelpDesk" in Herndon, VA. If you are interested please send your updated resume along with your expecting Salary.

Directly responsible for the successful support and operations of our customers Microsoft and Linux based solutions built on the AWS cloud. Communication with customers, vendors and co-workers in a clear and professional manner is an absolute must. Candidates must be willing to jump in and learn new tools and technologies in support of a very diverse set of customers. Use system analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.

Key Attributes:

• Takes and handles calls from customers for entry into ticketing system

• Analyzes and resolves problems associated with the operating system’s servers, hardware, applications, and software.

• Possesses familiarity with varied concepts, standard best business practices, and procedures.

• Relies on experience and judgment to plan and accomplish goals.

• Perform a variety of tasks with minimal guidance and supervision.

Duties include:

• System administration tasks in support of operations;

• Installing software and software upgrades;

• Scheduling and performing software installations and upgrades, and maintaining them in accordance with established policies and procedures;

• Performing system testing, operations, administration and maintenance;

• Identifying system performance risks and problems, and developing and presenting solutions.

Required Experience:

• 2-4 Years’ experience as a Systems Operator or Engineer

• Experience managing full application stacks from OS up through custom applications

• Experience installing, configuring and maintaining operating systems

• AS degree, or equivalent experience.

• Call center, service desk, or Helpdesk experience is required.

Additional Information

All your information will be kept confidential according to EEO guidelines.