Helpdesk Analyst

USM; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

A growing IT systems integrator is seeking a Helpdesk Analyst based in Baltimore, Maryland. The ideal candidate will have at least two years of Help Desk experience and familiarity with MS tools and SQL for report generation. Responsibilities include serving as a primary contact for users, monitoring data file loads, and developing quality reports. This is a great opportunity for those looking to advance in a supportive environment.

Qualifications

• Two years of relevant experience preferred.
• Prefer Tier 1 Help Desk experience using various MS tools.
• Ability to capture user requirements for reporting.

Responsibilities

• Serve as primary contact for users in a help desk environment.
• Design, develop, test, and deliver quality reports.
• Monitor daily production of data file loads.

Skills

Help Desk experience

SQL

Business Intelligence applications

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

MicroStrategy

Remedy

Quality Center

Education

Bachelor of Science in related field

Job description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services and e-commerce.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Position: Helpdesk Analyst

Duration: 1+ year

• Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.
• General Experience:None required, 2 years relevant experience preferred
• Education:Bachelor of Science in related field or equivalent years of experience
• Captures user requirements to create reports using SQL or business intelligence applications.
• Designs, developes and tests, and delivers quality reports.
• Serves as primary point of contact for all users in a help desk environment.
• Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
• Monitors daily production of data file loads.
• Performs data quality analysis and identifies approaches for improving data quality.
• Supports project personal in resolving complex problems.

Qualifications

Position: Helpdesk Analyst

Duration: 1+ year

• Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.
• General Experience:None required, 2 years relevant experience preferred
• Education:Bachelor of Science in related field or equivalent years of experience
• Captures user requirements to create reports using SQL or business intelligence applications.
• Designs, developes and tests, and delivers quality reports.
• Serves as primary point of contact for all users in a help desk environment.
• Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
• Monitors daily production of data file loads.
• Performs data quality analysis and identifies approaches for improving data quality.
• Supports project personal in resolving complex problems.

Additional Information

If my requirement matches your resume, then please do reply on my email id ksudheer(at) usmsystems(dot)comand contact no is 703-831-3101.