SysDev Eng, OTS - Data ANCHOR Team (Fulfillment & Operations)

Amazon; Austin (TX); On-site; USD 129,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Ops Tech Solutions (OTS) Data ANCHOR organization is seeking a Systems Development Engineer with a software development background and passion for AI/data systems to join our Decision Intelligence team. You will build and ship agentic AI solutions and AI-enabled data infrastructure that integrates with third-party platforms and Amazon internal systems.

You will turn designs and POCs into production-grade agents and data pipelines, owning Data MCPs and Analytical MCPs that power

Qualifications

• Experience in a high-paced DevOps environment.
• Experience designing and building applications using AWS services such as Lambda, Elastic Beanstalk, Kubernetes.
• Bachelor's degree in Computer Science, Engineering, or related technical field; 3+ years of non-internship software development experience.
• Experience with data management — streaming architectures, ETL/ELT processes, data modeling, or API-based data integration.

Responsibilities

• Agent Development & Data-Driven AI Solutions.
• Build AI agents and API integrations with ServiceNow and internal systems.
• Develop Data MCPs and Analytical MCPs for self-service data access.

Skills

DevOps experience

Python/Java

Distributed systems

Data streaming

Education

Bachelor's degree in CS/Engineering or related field

Tools

AWS services (Lambda, Elastic Beanstalk)

Kubernetes

ETL/ELT data pipelines

Job description

Job ID: 10462283 | Amazon.com Services LLC

Are you a builder who gets energized turning ideas into production systems? Do you want to build AI-powered agents and data-driven solutions that solve real-world operational problems at Amazon's global scale? If working with GenAI, data infrastructure, streaming APIs, and shipping solutions fast excites you — this role is for you.

Amazon's Ops Tech Solutions (OTS) Data ANCHOR organization is seeking a Systems Development Engineer with a software development background and passion for AI/data systems to join our Decision Intelligence team. You will build and ship agentic AI solutions and AI-enabled data infrastructure that integrates with third-party platforms (ServiceNow, APM etc.), first-party Amazon systems, and cross-organizational services spanning OTS and Reliability Maintenance Engineering (RME).

You will take designs and POCs and turn them into production-grade agents, MCPs (Model Context Protocols), and data-driven automation systems that drive measurable impact across Amazon's worldwide operations. A critical part of this role is ensuring our AI agents are backed by robust, well-architected data pipelines — building the streaming connections, APIs, and data integrations that make agents intelligent and analytical tools prescriptive. You'll own the development of Data MCPs and Analytical MCPs that power self-service data access and AI-ready infrastructure for our team and partners.

You'll work alongside senior engineers, data scientists, and data engineers — learning business processes directly from the field and translating them into intelligent, data-backed automation that supports technicians and engineers globally.

Key job responsibilities

• Agent Development & Data-Driven AI Solutions
• Build and maintain agentic AI solutions — implementing agent orchestration logic, API integrations with ServiceNow (3P), and Amazon internal systems (1P)
• Develop Data MCPs and Analytical MCPs that enable AI agents and partners to consume, query, and act on operational data effectively
• Build and maintain streaming data connections and APIs that feed AI agents with real-time, high-quality data inputs
• Partner with Data Scientists and Data Engineers to implement AI-ready data pipelines, ensure data quality, and develop agent capabilities (LLM tool-use, prompt templates, RAG patterns)
• Translate POCs into production-ready systems with high code quality — writing tests, documentation, and monitoring from day one

• Data Architecture & System Integration
• Architect and build AI-enabled data infrastructure that ensures agents and analytical tools have reliable, governed, and performant access to data
• Build integrations across OTS and RME ecosystems, connecting agents to upstream/downstream data sources, streaming platforms, and enterprise services
• Ensure data readiness for AI — designing schemas, data contracts, and pipeline patterns that make data consumable by agents and ML models at scale
• Implement user-facing platform features and dashboards where AI integrations and analytical MCPs surface prescriptive recommendations to field partners
• Contribute to guardrails, evaluation mechanisms, and data quality checks for production AI systems

• Engineering Excellence & Operational Ownership
• Write clean, well-tested, production-quality code and participate in code reviews
• Own features end-to-end — from implementation through CI/CD deployment to production monitoring
• Participate in on-call rotations and drive operational excellence for production agents and data pipelines
• Deploy long-term scalable solutions — not throwaway prototypes — with observability, alerting, and production-readiness standards

A day in the life

This role partners with data and systems organizations across OTS to build automations, data solutions, and agentic AI tools that provide a prescriptive mindset for our field operations, IT, and maintenance partners. You'll work with data streaming solutions, APIs, and data teams to build production-grade systems backed by AI and robust data integration processes.

On any given day, you might be building a streaming data pipeline that feeds an AI agent's decision engine, developing an Analytical MCP that gives partners self-service access to operational insights, coding a ServiceNow API integration, or pairing with a Data Scientist to ensure a model has the right data inputs at the right latency. You'll also architect solutions that ensure data quality, governance, and readiness for AI consumption across the ANCHOR platform. This team supports worldwide solutions covering all Amazon sites globally — you'll collaborate across time zones with engineers in France, Luxembourg, and the US.

About the team

We build and deploy AI-powered agents and data solutions that automate operational workflows across Amazon's worldwide IT support, field operations, and reliability maintenance teams.

Our portfolio includes agents for automated MCM creation, printer recommendation, severity triaging, service desk automation, Data MCPs, and Analytical MCPs. We're a small, fast-moving global team with a startup-within-Amazon mentality. We ship fast, experiment boldly, and measure everything — but deploy with a high bar for production readiness.

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Basic Qualifications

• Experience working in a high pace DevOps
• Experience with designing and building application using AWS services such as Lambda, AWS Elastic Beanstalk, Kubernetes
• Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent
• 3+ years of non-internship professional software development experience (Python, Java, or equivalent) with experience designing and building distributed systems or data platforms
• Experience with data management — streaming architectures, ETL/ELT processes, data modeling, or API-based data integration

Preferred Qualifications

• Experience with AI/ML technologies
• Experience in software development, or experience working with REST API based services and experience managing full application stacks from the OS up through custom applications
• Experience with data streaming solutions (Kinesis, Kafka, MSK), data lakes/warehouses (Redshift, S3, Glue), and ensuring data readiness for AI/ML consumption
• Experience partnering with Data Science or Data Engineering teams to build and deploy models, analytical tools, or self-service data products
• Comfort working in ambiguous environments across geographically distributed teams where you learn business processes to inform technical solutions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 129,200.00 - 174,800.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.