Sys. Support Specialist I

Five Guys Enterprises; Alexandria (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A well-known fast-casual restaurant chain is looking for a Sys. Support Specialist I. This role involves providing help desk support for desktop workstations and laptops, assisting local and remote users. Responsibilities include administering access control, providing end user support, and traveling to remote locations for project support. Candidates should possess a Computer Science degree or relevant experience, alongside preferred CompTIA A+ and MCTS Certifications. Strong customer service skills are essential for ensuring efficient user support.

Qualifications

• Relevant work experience with desktop and laptop hardware.
• Basic knowledge of networking and help desk support.

Responsibilities

• Provide Remote User Support and travel to remote sites for project support.
• Deliver Level I & II Help Desk Support.
• Administer access control and site security.
• Offer end user support for all systems.
• Support Telecommunications clients and users.

Skills

Desktop and laptop support

Help desk support

Networking basics

Customer service skills

Education

Degree in Computer Science or 2+ years relevant work experience

CompTIA A+ Certification

MCTS Certification

Job description

Join to apply for the Sys. Support Specialist I role at Five Guys Enterprises.

The Systems Support Specialist I (SS1) is responsible for providing basic help desk support for desktop workstations, laptops, and peripherals to both local and remote users. The SS1 will install, fix or repair all Windows platforms, systems, files, and directories. The SS1 will load baseline software, support user accounts and access configurations. The SS1 will travel to remote sites as needed to provide field based support. The SS1 will use strong customer service skills to provide quick and efficient user support to Five Guys users and systems.

Essential Duties and Responsibilities

• Provides Remote User Support, traveling to remote sites as necessary to provide project support for new store openings, acquisitions, sales and closures
• Furnishes Level I & II Help Desk Support
• Administers, builds and maintains access control and site security
• Provides end user support for all systems
• Supports Telecommunications clients and users
• Identifies the need for and provides user training
• Handles administrative duties including correspondence and document management
• Codes invoice and submit for payment
• Provides Compliance reporting submission

Other Duties and Responsibilities

• May be assigned other duties to support other IT team members or those in outside departments as directed by immediate supervisor.

Essential Accountabilities

The Systems Support Specialist requires relevant work experience with desktop and laptop hardware, printing and scanning hardware and basic networking.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Degree in Computer Science or 2+ years relevant work experience
• CompTIA A+ Certification Preferred
• MCTS Certification Preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.