Switchboard Operators, Including Answering Service

Course Advisor

United States

On-site

USD 21,040 - 44,640

Full time

14 days+

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Job summary

Course Advisor is looking for a Switchboard Operator to efficiently manage telephone systems and assist in administrative tasks. The role involves handling calls, greeting visitors, and ensuring smooth operation of communication systems. Ideal candidates will possess strong speaking skills, active listening, and a service-oriented mindset. Experience with tools like Microsoft Office and SAP is beneficial. This position is vital for maintaining seamless communication within the organization.

Qualifications

Excellent communication skills to convey information effectively.
Ability to actively listen and understand others' perspectives.
Socially aware and perceptive of reactions.
Strong reading comprehension in work-related documents.
Effective writing skills tailored to audience needs.
Service-oriented, willing to assist people proactively.

Responsibilities

Operate telephone systems to relay calls.
Perform administrative tasks like scheduling appointments.
Greet visitors and manage their entry.
Contact emergency services if necessary.
Process incoming or outgoing mail and deliveries.

Skills

Speaking

Active Listening

Social Perceptiveness

Reading Comprehension

Writing

Service Orientation

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft PowerPoint

Microsoft Outlook

Microsoft Access

SAP

Word processing software

IBM Notes

Microsoft Windows

Job description

Switchboard Operator

What Do Switchboard Operators Do?

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Daily Life Of a Switchboard Operator

Process incoming or outgoing mail, packages, or deliveries.
Place telephone calls or arrange conference calls as instructed.
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
Operate communication systems, such as telephone, switchboard, intercom, two‑way radio, or public address.
Contact security staff members when necessary, using radio‑telephones.

Switchboard Operator Skills

Speaking: Talking to others to convey information effectively.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Service Orientation: Actively looking for ways to help people.

Other Switchboard Operator Job Titles

Test Operator
PBX Operator (Private Branch Exchange Operator)
Switchboard Operator, Receptionist
Operators Teacher
Switchboard Operator

Job Demand for Switchboard Operators

There were about 93,200 jobs for Switchboard Operator in 2016 in the United States. There is little to no growth in job opportunities for Switchboard Operator. There will be an estimated 9,000 positions for Switchboard Operator per year.

States with the most job growth are Maryland, Alaska, and Washington. States with the lowest growth are New Mexico, North Dakota, and Colorado.

Switchboard Operator Salary

The salary for Switchboard Operators ranges between about $21,040 and $44,640 a year. Operators in Hawaii, District of Columbia, or Connecticut earn the highest salaries.

What Tools do Switchboard Operators Use?