Switchboard Operator (JR229942)

ViziRecruiter,LLC.; City of Mount Vernon (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

Montefiore in Mount Vernon seeks a hospital switchboard operator to greet visitors, answer calls, and direct inquiries. You will operate consoles, manage paging, and provide timely information, using Nortel systems and telephony equipment.

Responsibilities include answering the Code Line, routing calls to departments, and assisting patients and staff with information as needed. High school diploma required; familiarity with hospital telecom gear is a plus.

Qualifications

• High School required.
• Experience with hospital switchboard equipment is a plus.
• Proficiency with multiple telephone systems and paging functionality.
• Comfort with basic troubleshooting of office devices.

Responsibilities

• Answer Code Line and console calls in a hospital switchboard.
• Greet and direct patients and visitors; provide information as requested.
• Manage paging and ensure calls are routed to appropriate departments.

Tools

Nortel m2250

Nortel m3900 series phones

2500 series phones

Analog telephones 2500 series

Analog Teledex Telephone

Mobile devices

Beeper/Pager

Personal Computer

Printer

AIO - All in One

Alarm Panels

Job description

Introduction

To heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Overview

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Operates the hospital switchboard to answer all calls, direct calls and perform paging. To ensure that calls are handled appropriately and ensure proper code notifications. Greet and direct patients and visitors.

Responsibilities

• Answer Code Line.
• Answer consoles and all telephones in Department.
• Provide information as requested.

Requirements

• High School Required.
• Operator Console (Nortel m2250).
• Digital Telephone (Nortel m3900 series phones: m3900 and 2000 series).
• Analog telephones 2500 series telephones.
• Analog Teledex Telephone.
• Mobile devices.
• Flip phone and Smart Phone.
• Beeper/Pager (One-way Alphanumeric).
• Personal Computer, Laptop Computer.
• Printer (usage and simple troubleshooting including changing toner and adding paper).
• AIO - All in One/Multifunction - Printer, copier, scanner and facsimile (usage of all functions and simple troubleshooting including changing toner and adding paper).
• Alarm Panels.