SWITCHBOARD OPERATOR, HOSPITALITY SERVICES

Sgmc-Health-1; Valdosta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Low healthcare premiums

401(k) with employer match

Paid Time Off

Job summary

SGMC Health is seeking a Switchboard Operator for the Main Campus in the Hospitality Services department. The role involves operating complex call systems, screening and routing calls, and maintaining emergency paging and on-call schedules.

The ideal candidate will have a high school diploma, experience with multi-line switchboards, and strong typing and communication skills. Must be able to work evenings, nights, weekends, and holidays.

Qualifications

• High school graduate or equivalent.
• Experience with multi-line switchboard/PBX preferred; minimum two years secretarial experience.

Responsibilities

• Operate and maintain PBX/phone systems and related equipment.
• Screen and transfer high volume calls to patients, departments, staff, or physicians.
• Maintain an accurate emergency and paging database and on-call schedules.
• Page on-call physicians and coordinate with multiple channels.
• Monitor alarms, fire panels, generators, HVAC and weather channel.
• Protect patient privacy in line with HIPAA regulations.

Skills

Typing 35 wpm

Active listening

Communication

Organization

Decision making

Stress management

Work under irregular schedules

Education

High School Diploma

Tools

PBX systems

Job description

Description

WHAT IT'S LIKE AT SGMC HEALTH

Purpose

No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place.

Excellence

We strive to do the right thing the right way, are accountable in all we do, require competence of our people, and are compassionate in our service.

Team Spirit.

We encourage team effort, support personal and professional development, acknowledge individual talents and skills, and support innovation and empowerment.

Award Winning Performance.

We are committed to providing the best care possible and we are proud to be recognized locally, statewide, and nationally for the exceptional care that our staff provides.

WHY YOU WILL LOVE SGMC HEALTH

SGMC has great benefit options, depending on the role that you are going into– including healthcare, supplementary benefits, ways to save for the future, opportunities for career advancement, and opportunities to expand your skill set. Some of these great benefit options are listed below:

• Low Healthcare Insurance Premiums
• 401(k) with employer match
• Paid Time Off (PTO)
• Employee discounts
• Company paid life insurance
• Short-Term and Long-Term Disability
• Cancer Insurance
• Accident Insurance
• Pet Insurance
• Tuition Reimbursement
• On-the-job training and skills development
• Opportunities for growth and advancement
• Employee Assistance Program

JOB LOCATION : Main Campus

DEPARTMENT: HOSPITALITY SERVICES

SCHEDULE: Full Time, Varied Hours/Shift,

POSITION SUMMARY

Operate and maintain complex communication systems such as PBXs (Private Branch Exchange) consoles, headsets, intercoms, telephones and other related equipment. Primary responsibilities include receiving, screening and transferring high volume calls to intended recipients (patients, departments, staff, or physicians) appropriately, efficiently and in a professional and courteous manner. Maintain an accurate database of emergency codes, call codes for the organization through overhead paging system, and page code teams including physicians. Manage on-call schedules and contact database. Page on-call physicians as needed through multiple avenues. Functions as an answering service for physicians, departments, and Hospice. Monitor alarm systems, fire panels, generators, surgery gases, HVAC and the weather channel. Communicates information regarding emergency/disaster exercises and events throughout organization. Serves the health system as the main information source and emergency contact. Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital systems. Requires extensive sitting. Ability to train and direct new staff learning process in regards to job functions

EDUCATION

The Switchboard Operator must be a high school graduate or hold an equivalent qualification.

EXPERIENCE

Experience with a multi-line switchboard/PBX system preferred. Minimum two years secretarial experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Accurate computer keyboard and typing skills, minimum 35 wpm.
• Ability to assess, problem solve and work in multiple systems simultaneously.
• Active listening and clear communication skills.
• Good organizational skills.
• Ability to perform repetitive tasks
• Ability to work without close supervision
• Ability to make decisions based on written documentation or verbal instructions
• Ability to diffuse customer aggravation
• Able to work irregular schedules including evenings, nights, weekends and holidays.

WORKING CONDITIONS - ADA INFORMATION

Requires substantial amount of time sitting at a desk. Switchboard Operators are subject to working irregular schedules (including weekends and holidays). At times, due to workload, Switchboard Operators are subject to high levels of stress. Position requires considerable mental effort and logical thought processing. Lifting not to exceed 25lbs.

SEE WHAT ALL OF THE HYPE IS ABOUT

https://www.youtube.com/watch?v=_DeqKw8xk54