Switchboard Operator Days- F/S/Sun

Community Health Systems, Inc.; Knoxville (TN); On-site; USD 19,000 - 28,000; Part time

Job summary

Community Health Systems, Inc. is seeking a part-time Switchboard Operator for weekend coverage (Friday, Saturday and Sunday). The role handles incoming and outgoing calls, pages staff, and provides information to patients and staff in a professional manner.

Responsibilities include routing calls, assisting with emergency communications, and documenting pages and calls. Candidates should have 0–2 years in customer service or healthcare and strong communication skills.

Qualifications

• 0–2 years of customer service or healthcare exposure required.
• 1–2 years of switchboard experience preferred.
• Comfort with high call volumes and documenting information clearly.

Responsibilities

• Answer incoming calls promptly and route to correct department or person.
• Perform paging for staff, providers, and emergency teams as needed.
• Provide accurate information to patients, staff and external customers.
• Transfer calls to proper extensions and maintain communication flow.
• Coordinate emergency codes and disaster notifications for on‑call staff.
• Verify demographic information and document inpatient records as required.
• Maintain records of pages, notifications and calls per protocol.
• Attend to general inquiries and assist with connections to external operators.
• Maintain reliable attendance and comply with policies.

Skills

Switchboard operation

Verbal communication

Customer service

Calm under pressure

Tools

Telecommunications equipment

Job description

Job Summary

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

This is a part-time position for extra coverage required on weekends (Friday, Saturday, and Sunday).

Essential Functions

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required
• 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.