Switchboard Operator - 32 hours, Thursday - Sunday (Morning Shift)

BMC Company 100; Brockton (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

BMC Company 100 in Brockton, MA seeks a Switchboard Operator in Communications to manage incoming calls, paging, and related telecommunication tasks using Meridian and Xtend systems. This 32-hour schedule runs Thursday through Sunday morning shift.

Under the Lead Operator and Director of Telecommunications, you will deliver superior customer service to staff, patients, and the public, input data, and maintain on-call schedules while handling a high volume of calls with clear, professional

Responsibilities

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input).
• Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.
• Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor

Job description

Position: Switchboard Operator

Department: Communications

Schedule: 32 hours, Thursday-Sunday (Morning Shift)

ESSENTIAL RESPONSIBILITIES / DUTIES:

I. Position Function:

Under the direction of the Lead Operator, performs telephone answering, paging and other telecommunication services utilizing the Meridian and Xtend systems.

Performs telecommunications functions without requiring constant supervision.

II. Job Relationships:

Reports to Lead Operator and to the Director of Telecommunications

Must be able to effectively communication with all medical center personnel and the general public in a professional manner.

III. Authority:

Refer to Job Responsibilities.

IV. A. Responsibilities/Essential Functions:

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.


• Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input).


• Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.


• Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor \