Switchboard Operator (Lead) - 40 hours, Monday-Friday MORNING SHIFT

BMC Company 100; Brockton (MA); Vor Ort; USD 22.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

403(b) retirement plan

Paid time off

Zusammenfassung

BMCHS is seeking a Lead Switchboard Operator in the Communications department. You will manage telephone, paging, and on-call coordination for a medical center, ensuring professional and timely service.

The role requires 1 year in a related field, strong communication skills, and ability to work in a busy environment while upholding confidentiality and policies.

Qualifikationen

• High school diploma or GED.
• One year experience with heavy telephone usage.
• Customer service experience a must.
• Excellent interpersonal and communications skills.
• Ability to speak clearly and precisely.
• Excellent grammar and polite communication.
• Flexible in a fast paced environment.
• Patient and courteous under pressure.

Aufgaben

• Answer, assist and direct a high volume of calls clearly and professionally.
• Perform paging/answering services for staff; manage on-call schedules.
• Record and report telephone problems to the Lead Technician.
• Handle Interpreter Services and TDD calls per procedures.
• Act as Security Dispatch and Patient Information during off-hours.
• Monitor alarms and system status; follow procedures for issues.
• Work without direct supervision with sound judgment and policies.

Kenntnisse

Excellent interpersonal and comms

Speak clearly and precisely

Excellent grammar

Fast-paced adaptability

Patience under pressure

Kindness and sensitivity

Ausbildung

High school diploma or GED

Jobbeschreibung

Position: Switchboard Operator (Lead)

Department: Communications

Schedule: 40 hours, Monday-Friday Morning Shift

ESSENTIAL RESPONSIBILITIES / DUTIES:

I. Position Function:

Under the direction of the Lead Operator, performs telephone answering, paging and other telecommunication services utilizing the Meridian and Xtend systems. Performs telecommunications functions without requiring constant supervision.

II. Job Relationships:

Reports to Lead Operator and to the Director of Telecommunications Must be able to effectively communication with all medical center personnel and the general public in a professional manner.

III. Authority:

Refer to Job Responsibilities.

IV. A. Responsibilities/Essential Functions:

• "Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input). Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.
• Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor ' Wandering System,' Issue beepers, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems.
• Record and report telephone related problems to the Lead Technician.
• Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances.
• Capable completion of and utilization of numerous on-call schedules.
• Process calls regarding "Interpreter Services" following established procedures.
• Respond to and process TDD calls.
• Act as Security Dispatch and Patient Information during off-hours.
• Recognize system problems, failures and be familiar with "back-up system and the procedural follow-up.
• Work without direct supervision, exert excellent judgment based on sound logic and adhere to medical center and departmental policies and procedures.
• Maintain a professional, pleasant and helpful manner. Communicate in a warm and courteous manner.
• Anticipate customer needs and be flexible in responding to them.
• Monitor all alarms and respond/report according to Medical Center procedures.

B. Responsibilities/Non-Essential Functions:

Performs related duties as needed and assists occasionally in special projects as requested.

V. Reporting Requirements:

Reports immediately to the lead operator any deviation of normal operation.

Reports immediately to the lead operator of any unusual occurrences related to patients, staff, general public or self.

Reports all incidents and/or breaches of procedures to the Lead Operator.

VI. Accountability :

Is accountable for maintaining the confidentiality and security of all medical center related, staff related and patient related data and information.

Is accountable for abiding by all relevant medical center policies and procedures.

Is accountable for accurately recording/reporting all technical information relative to codes, etc.

Is accountable or observing all policies and procedures of the department and the medical center.

JOB REQUIREMENTS

EDUCATION:

High school diploma or GED

EXPERIENCE:

One year experience in a business or medical related field with heavy telephone usage.

Ideally will have performed telephone operator or call director duties.

Customer service experience a must.

KNOWLEDGE AND SKILLS :

• Excellent interpersonal and communications skills.
• Ability to speak clearly and precisely.
• Excellent grammar.
• Flexibility in a fast paced hectic environment.
• Patience under pressure.
• Kindness and sensitivity to all the people we serve.

Compensation Range:

$16.29- $24.21 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans