Switchboard Operator

SAIC; Washington (District of Columbia); A distancia; USD 36.000 - 44.000; Jornada completa

Descripción de la vacante

SAIC in Washington, DC seeks a diligent Switchboard Operator to support the US Department of Transportation. This role is the first point of contact for DOT customers, handling calls, routing them, and performing clerical tasks within a government-focused environment.

Responsibilities include recording calls, updating the Switchboard Directory, researching information, and training new staff. U.S. citizenship and the ability to obtain a Public Trust clearance are required.

Formación

• High school diploma with 2 years of work experience required.
• At least 1 year in customer service in a business setting.
• Excellent phone skills and strong communication/listening abilities.
• U.S. citizenship required; must obtain a Public Trust clearance.
• Basic computer proficiency and research skills.

Responsabilidades

• Answer Incoming Calls and direct to the DOT department using the Switchboard Directory.
• Research DOT intranet/internet to provide caller information.
• Record calls daily in a spreadsheet.
• Research, verify Switchboard Directory information for customers and DOT personnel; maintain accuracy of contacts.
• Train new staff.

Conocimientos

Excellent phone skills

Communication

Active listening

Basic computer proficiency

Educación

High school diploma

Descripción del empleo

Minimum Clearance Required None

Job ID

2618512

Location

Washington, DC, US

Date Posted

2026-10-28

Category

Customer Support

Subcategory

Call Center Support

Schedule

Full-Time

Shift

Day Job

Travel

No

Clearance Level Must Be Able to Obtain

Public Trust

Potential for Remote Work

ORA_REMOTE

Description

Position Overview

SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.

Switchboard Operator Duties And Responsibilities

• Answer Incoming Calls
  • Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources
  • Research the DOT intranet and/or internet to assist with providing the caller with information
• Clerical Tasks
  • Record calls daily in spreadsheet
  • Research, collect, and verify Switchboard Directory information for customers and DOT personnel
  • Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites
• Train new staff

Qualifications

Required Experience

• High school diploma and 2 years of working experience required
• Must have 1 year of experience providing customer service support in a business organization
• Excellent phone skills
• Top-notch communication and listening skills
• Basic computer proficiency
• Experience in a customer service role (preferred)
• Must possess a High School Diploma
• Degree may be substituted with 2 additional years of related experience
• Must be able to obtain a Public Trust Clearance
• U.S. citizenship required

Target salary range Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.