Switchboard Operator

Missouri State University; Springfield, Northern (MO, KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Missouri State University is seeking a Switchboard Operator to handle the main campus switchboard, serving as the first contact for callers and transfers to appropriate offices. The role requires strict confidentiality and fluent English communication.

Typical hours include 8 a.m. to 5 p.m., Mon-Fri, with average weekly hours of 8–15; availability through Spring 2029 and summer is preferred. Work location is Springfield Campus and the department is Networking and Telecommunications.

Qualifications

• Manual dexterity for computer operation and applications related to the job.
• Customer service experience and excellent communication skills are required.
• Prefer minimum of 2 years remaining at MSU.

Responsibilities

• Main campus switchboard for Missouri State University, the caller’s first contact with the university. Requires strict confidentiality. Answer calls from on- and off-campus for transfer to the appropriate area.
• Must be responsible and demonstrate the ability to fluently speak and comprehend the English language.
• May occasionally be asked to do other tasks.

Skills

Customer service experience

Excellent communication skills

Job description

Please see Special Instructions for more details.

Availability through Spring 2029 and during the summer is preferred. If work study, provide proof of work study award.

Position Title

Position Title Switchboard Operator

Student Status

Work Study Optional –You are not required to be a Federal Work Study Recipient to hold this position.

Work Location

Springfield Campus

Department

Networking and Telecommunications

Hiring Range

15.00/hr.

Sponsorship Information

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Department/Employer Operating Hours

Mon-Fri 8a-5p (unless offices are closed)/ 12 months

How many hours per week are required?

Average 8-15

Description of Primary Duties

Main campus switchboard for Missouri State University, the caller’s first contact with the university. Requires strict confidentiality. Answer calls from on- and off-campus for transfer to the appropriate area. Also may occasionally be asked to do other tasks.

Must be responsible and demonstrate the ability to fluently speak and comprehend the English language.

Required Qualifications

Manual dexterity for computer operation and applications related to the job.

Required Certifications

Customer service experience and excellent communication skills are required.

Prefer minimum of 2 years remaining at MSU .

Additional Qualifications

CURRENT AVAILABILITY : We are currently hiring for the Fall 2026 semester.

To be considered for this position, you MUST submit your class schedule using one of the methods listed above.

Special Instructions to Applicants

Availability through Spring 2029 and during the summer is preferred. If work study, provide proof of work study award.

Contact Information

Non-Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [e-mail] , 417-836-4252.

If you have questions:

Office of Human Resources
(t)417-836-5102
Monday - Friday
8 a.m. to 5 p.m.

If you have student employment questions:
Student Employment Services
(t)417-836-5627
Monday - Friday
8 a.m. to 5 p.m.

Open Date

08/21/2026

Close Date

09/21/2026

Posting Number

20260120STU

Required Documents

• Resume

Optional Documents

• Cover Letter
• Other Documents -1
• Other Documents - 2

Supplemental Questions

• * How many credit hours are you currently enrolled in?

  (Open Ended Question)

• * Is your cumulative and/or semester GPA a 2.00 or better?
  • Yes
  • No
  • I don't know
• * Are you currently seeking a degree at Missouri State University? Or are you currently seeking a teacher certification at Missouri State University?
  • Yes
  • No
  • I'm not sure.
• * Are you a current Missouri State University Student?
  • Yes
  • No