Switchboard Operator

The Village of Skokie; Skokie (IL); On-site; USD 36,000 - 47,000; Part time

Benefits offered by this job

Social Security Retirement Benefits

Confidential Mental Health Support

Employee Assistance Plan

Deferred Compensation Plan

Credit Union

Job summary

The Village of Skokie is accepting applications for a part-time Receptionist/Switchboard Operator to work Friday mornings from 8:30 a.m. to 1:00 p.m. The role involves handling the village switchboard and guiding callers to the correct department while providing courteous service.

Qualifications include a high school diploma or equivalent, fluency in English, and reliable communication skills. The position offers an hourly pay range of $26.32 to $34.44 with starting pay dependent on

Qualifications

• Prior switchboard and/or administrative support experience in an office environment
• Must be fluent in English; bilingual skills helpful, but not required

Responsibilities

• Directs all calls coming through the Village's switchboard to appropriate departments/individuals in a polite and expeditious manner.
• Assists walk-in visitors by answering questions or directing them to the appropriate department.

Skills

Verbal communication

Office equipment

Phone system

Multi-call handling

Safety rules

Education

English fluency

Tools

None

Job description

VILLAGE OF SKOKIEEMPLOYMENT OPPORTUNITIES

Social Security Retirement Benefits

Confidential Menta! Health Support

Employee Assistance Plan

Deferred Compensation Plan

Credit Union

Notice of Accepting Applications for the Position of:

RECEPTIONIST /SWITCHBOARD OPERATOR (Part'Time)- Friday 8:30 a.m. - 1:00 p.m.

Information:

BriefDescriptionof Duties:

RequiredIiraininci andKnowledcie:

The hourly pay range for this position is $26.32 - $34.44. The starting pay range is $26.32 - $29.02, depending on qualifications.

Duties include answering telephones and directing calls comingthrough the Village's computerized switchboard to appropriatedepartments/ individuals in a polite, expeditious manner, as well as assisting walk-in visitors; Assists the Village Clerk's office in such duties as real estate tax transactions and voter registration; Performs mail sorting, opening, check payment sorting, counting and tallying utilizing tape machine calculator or other electronic calculators;Performs other work-related duties as assigned.

High school diploma or equivalent required; Prior switchboard and/or administrative support in an office environment preferred; Must have excellent hearing, verbal communication skiiis, telephone andinterpersonal skills, along with a pleasant and welcoming personality;Must be able to manage multiple calls in sequence; Must have theability to operate moderately sophisticated office equipment including, but not limited to, the Village's switchboard, personal computers, printers, calculators, etc.; Must be fluent in English; Bilingual skills helpful, but not required.

APPLICATION DEADLINE: Friday, September 4, 2026

THE VILLAGE OF SKOKIE IS AN EQUAL OPPORTUNITY EMPLOYER

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VILLAGE OF SKOKIE, ILLINOIS Job Description

JOB IDENTIFICATION

Position Title: SWITCHBOARD OPERATOR - Part-time

Salary Range: A 127

FLSA: Non-exempt

Department: Finance

Division: Administration

Reports to: Finance Director

JOB PURPOSE

Under general supen/ision, this position is responsible for directing aif caiis coming through the Village's switchboard to appropriate departments and individuals. Aiso assists Viiiage Clerk's office with various clerical tasks.

ESSENTIAL JOB FUNCTIONS

• Directs a!l caiis coming through the Village's switchboard to appropriate departments/individuals in a poiite and expeditious manner.
• Assists wafk-in visitors by answering questions or directing them to the appropriate department.

OTHER RESPONSIBILITfES

Assists the Village Clerk's office with such duties as real estate transfer tax transactions and voter registration;

Performs mait sorting, opening, check payment sorting, counting and tallying utilizing tape machine calculator or other electronic calculators;

Performs other work-relatect duties, as assigned.

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KNOWLEDGE / SKILLS I ABILITIES

• Excellent verbal communication and interpersonal skills, along with a pleasant and welcoming personality;
• Ability to operate basic office equipment, including tape machine and other calculators, desktop computer, printers, and be abie to read a computer display;
• Abiiity to utilize hand-set or head-set and operate push buttons on teiephone, system board, or cat! routing software using a desktop computer;
• Capable of managing multiple calls in sequence;
• Must to follow alt safety rules and regulations of the Viitage.

EDUCATION I TRAINING / EXPERIENCE

• Prior switchboard and/or administrative support experience in an office environment
• Must be fluent in English; Bi-iingual skills helpful, but not required

preferred;

OTHER NECESSARY REQUIREMENTS 1 LICENSES

• None

PHYSICAL AND ENVIRONMENTAL CONDITIONS

The duties performed by this position are representative of sedentary work with occasiona!exertion of 10 pounds of force to move boxes of fiies or insurance booklets. The work is regularly in an indoor environment, in an office setting that is quiet except for office equipment background noises. Subject to frequent interruptions by telephone callers and walk-in visitors.

While performing the duties of this position, the empfoyee is constantly required to sit, talk, listen, hear the normal range of sounds, read written reports, use hands to operate essential office equipment including computer/typewriter keyboard, teiephone, etc. Visual acuity is important. The employee is frequently required to stand and periodicaliy move to other locations within the building.

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