Switchboard Operator

Ridgecrest Regional Hospital; Ridgecrest (CA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403B with Employer Match

Life Insurance

Flex Spending – Health Care & Dependen

Job summary

Ridgecrest Regional Hospital in Ridgecrest, CA is seeking a Switchboard Operator to manage the hospital telephone system, route calls, and support patient and staff communication. The role includes creating the EMTALA Call List, cashiering duties, and clerical tasks under supervision of the PBX Lead and Department Managers.

Strong English communication and customer service are essential. Full-time, on-site position based in Ridgecrest with a focus on professional, courteous service and accurate

Qualifications

• Ability to read, write, understand, and communicate effectively in English.

Responsibilities

• Operate the hospital telephone system and relay calls.
• Call emergency codes when initiated.
• Create the EMTALA Call List daily.
• Perform cashiering functions and miscellaneous hospital communications and clerical duties.
• Greet patients, visitors, and staff, directing them to the appropriate area.

Skills

English communication

Customer service

Independent work

Maturity under stress

Education

High school diploma or equivalent

Tools

Computer terminals

Windows software

Job description

Switchboard Operator

Ridgecrest Regional Hospital Ridgecrest, California, United States

About this position

Switchboard Operator

Job Summary

• Occupation: Switchboard Operator
• Specialty: Communications
• Salary: $19.28–$27.95/hour
• Working Hours: 40 hours/week
• Shifts: Varies
• On-Call: No
• Degree Required: High school diploma or equivalent
• Position Type: Full Time
• Work Environment: Hospital
• Location: 93555, Ridgecrest, California, United States
• Visa Sponsorship: No

We’re looking for a Switchboard Operator who is ready to support clear, professional communication throughout Ridgecrest Regional Hospital. In this role, you’ll operate the hospital telephone system, relay incoming, outgoing, interoffice, and interdepartmental calls, initiate emergency code calls when needed, and assist patients, visitors, and staff by directing them to the appropriate area or individual.

You’ll also create the daily EMTALA Call List, perform cashiering functions, assist with miscellaneous hospital communication and clerical duties, and complete tasks assigned by the Department Manager, Department Assistant Manager, and Lead PBX Operator.

Key Responsibilities

• Operate the hospital telephone system and relay incoming, outgoing, interoffice, and interdepartmental calls.
• Call emergency codes when initiated.
• Create the EMTALA Call List daily.
• Perform cashiering functions and miscellaneous hospital communication and clerical duties.
• Greet patients, visitors, and staff, determine their needs, and direct them to the appropriate area or individual.
• Complete tasks assigned by the Department Manager, Department Assistant Manager, and Lead PBX Operator.

Collaborative Teamwork

This role involves working closely with our team to deliver effective, patient- and mission-focused services and contribute to a supportive and collaborative work environment.

Qualifications

• High school graduate or equivalent.
• Ability to read, write, understand, and communicate effectively in the English language.
• Knowledge of office organization and basic clerical skills, including experience with computer terminals, computer systems, and PC Windows software.
• Experience using telephone systems and performing cashiering functions preferred.
• Demonstrated maturity, careful judgment, and ability to manage stressful situations.
• One year of experience as a telephone operator, receptionist, or in a related field preferred.
• Customer service experience required.
• Ability to work independently and complete tasks with minimal supervision.
• Ability to demonstrate maturity, careful judgment, and critical decision-making while maintaining appropriate standards of behavior and conduct.
• Maintains professionalism and demonstrates common courtesy.
• Works well with coworkers and other departments.
• Must be able to put into practice Service Excellence skills with our patients, families, coworkers, and community.

Benefits You'll Enjoy

• Medical, Dental, Vision
• 403B with Employer Match
• Life Insurance
• Flex Spending – Health Care & Dependent Care
• Employee Assistance Program
• Gym Membership Reimbursement
• Sick and Vacation Time
• RRH “Earn-To-Learn” Program

Welcome To RRH

Established for over 60 years, RRH is a non-profit, DNV-accredited, full-service hospital and integrated healthcare system serving our region across a 38-acre campus. RRH includes a 25-bed acute care hospital, a 125-bed skilled nursing facility, and a comprehensive network of services supported by more than 860 employees. Our organization operates five primary care clinics and other multi‑specialty clinics, an ambulatory surgery center, ambulance services, and full-service imaging and laboratory capabilities—allowing RRH to deliver coordinated, high‑quality care across the continuum. RRH received the American Medical Association's Joy in Medicine Award in both 2023 and 2025, recognizing its commitment to healthcare worker well‑being. RRH also maintains an established physician well‑being program.

Our mission is to be the partner of choice for the healthcare needs of our community. Our purpose is to care for our community's health and the well‑being of those who care for them.

About Ridgecrest

Ridgecrest is a family‑friendly community of 38,000 in the desert of central Southern California, far from the traffic and commotion of LA. Affordable and safe, it's been voted as the best place to live in Kern County by Niche. Home of the China Lake Naval Air Weapons Station, it is near the Sierra Mountains and full of natural wonders, outdoor activities, and sunshine. Our hospital is close to Mammoth Ski Area, Mount Whitney, Sequoia National Forest and Death Valley. Learn more About Ridgecrest and the Outdoor Activities around it.

Salary Information

$18.63 - $27.95Hourly Wage