Switchboard Operator

ServiceSource, Inc.; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

403(b) plan

Flexible Spending accounts

Tuition Assistance

Paid time off

Job summary

ServiceSource, Inc. is hiring for a switchboard operator at a VA Medical Center in Kentucky. The role involves answering and routing calls, paging, and assisting patients, visitors, and staff, while supporting emergency communications.

Required: high school diploma or GED and the ability to obtain a VA security clearance; preferred: 1 year in a high-demand, fast-paced environment. Shift work is required.

Qualifications

• High school diploma or GED required.
• Ability to obtain VA security clearance.
• Preferred: 1 year in a fast-paced environment.

Responsibilities

• Operate a government-provided PBX switchboard with many trunks and respond to calls.
• Operate hospital paging system and make announcements as requested.
• Gather patient information and route calls to the appropriate department.
• Respond to code blues and coordinate with VA staff and Medical Center.
• Maintain logs and complete shift reports for codes occurred during shift.

Skills

Microsoft Word

Microsoft Excel

Customer service

Clear communication

Multitasking

Education

High school diploma or GED

Tools

VA E-Phone/PBX familiarity

PC operations

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

This position is responsible for effectively operating a multi-line switchboard in accordance with VA Medical Center requirements. This position answers and routes calls, operates paging systems, provides information and assistance to patients, visitors, and staff, and supports emergency communication procedures.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Operate a government-provided E-Private Branch Exchange switchboard with 28 central office trunks, 24 FTS trunks, 24 IT trunks for 1800 telephones and respond to calls in acquired order.
• Operate paging system for hospital pagers and overhead announcements.
• Make various daily announcements as requested by Veteran Affairs (VA) staff.
• Gather patient information as requested.
• Retrieve inpatient rosters from the Emergency Room.

Additional Responsibilities

• Retrieve Gains and Losses Report from Emergency Room. Receive a regular published listing from various departments regarding on-call staff and direct calls to those locations.
• Act as a liaison between Membership Services and the Medical Center by monitoring 24 Code Green alarms and four manually activated burglar/Code Green alarms.
• Act as a liaison between the Medical Center and the electrical contractor, monitoring fire emergencies and following code red procedures. Respond to walk-up traffic with requested information as to the location of patients, clinics, and offices.
• Respond to code blues.
• Maintain the Lost and Found log and tag all articles.
• Direct courier deliveries of candy, flowers, etc. to the appropriate department.
• Clean and sanitize work area(s) after every shift.
• Complete Shift Report and log all codes that occurred during shift.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Required: High school diploma or General Educational Development (GED)
• Required: Must be able to obtain a VA security clearance.
• Preferred: 1 year of experience in a high-demand, fast-paced environment

Knowledge, Skills and Abilities

• Ability to operate a PC and use Microsoft Office, primarily Microsoft Word and Excel, as well as the Windows graphical user interface. Basic typing skills required.
• Working knowledge of medical staff and departments.
• Ability to read, write, and follow written and/or verbal instructions. Must be able to speak clearly and understand verbal and written communications.
• Excellent verbal communication skills for interfacing with customers.
• Ability to relate well to people at all levels of an organization.
• Ability to add, subtract, solve practical problems, and deal with a variety of variables in situations where limited standardization exists.
• Must be able to work all shifts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, use hands to finger, handle, or feel, and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information