Switchboard Operator

Rochester Regional Health; City of Rochester (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Rochester Regional Health seeks a Switchboard Operator to enhance patient satisfaction by delivering exceptional customer service. This per diem position requires multitasking, strong communication skills, and a commitment to a customer-centric approach within a dynamic healthcare environment.

Qualifications

• Strong verbal and written communication skills required.
• Must have compassion and a customer-centric mindset.
• Proficiency in use of computers essential.

Responsibilities

• Answers incoming calls promptly and courteously.
• Monitors emergency equipment and alarms.
• Provides information to customers and enters schedules.

Skills

Customer Service

Communication

Multitasking

Compassion

Empathy

Education

Associates degree preferred

Job description

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JOB TITLE: Switchboard Operator

DEPARTMENT: Operations

LOCATION: Unity Hospital - 1555 Long Pond Rd, Rochester, NY 14626

HOURS PER WEEK: Per Diem (Max of 19)

SCHEDULE: Per Diem - Schedule Varies

Summary

The Switchboard Operator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and customers throughout their calling experience. Aims to always resolve customers issue; collaborates with physician offices and clinical departments to update and input on-call schedules.

Responsibilities

• Answers incoming/outgoing/internal calls to the switchboard promptly and courteously giving priority to STAT and/or Emergency calls; determines caller needs, and as appropriate and responds.
• Monitor Emergency Radio, Fire Panel and other Alarm panels.
• Complete all work in accordance with established Government, hospital and department policy, procedures and regulations.
• Refer or connect calls to appropriate personnel, hospital department and/or service units.
• Provides over-head page for all internal and external disaster situations (Code Calls and Drills),
• Provide patient information to customers via computer access and printed reports.
• Enter Dept. schedules, update schedules as needed
• Miscellaneous duties requested by Manager within the scope of time and duties. (Exchange and troubleshoot Pagers).
  
  

Required Qualifications

• None
  
  

Preferred Qualifications

• Associates degree preferred.
• Two years customer service experience, preferably in a fast pace environment setting.
• Bilingual
• Possesses strong customer service skills and the ability to demonstrate compassion and empathy.
• Strong verbal and written communication skills including good voice quality, good diction, and articulation are required.
• Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer.
• Embraces a culture of customer-centric behavior and innovation critical to success in this role.
• Must be able to work under rigorous pressure.
• Proficiency in use of computers.
  
  

Education

LICENSES / CERTIFICATIONS:

Physical Requirements

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$17.25 - $18.25

City

Rochester

Postal Code

14626

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.

Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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