Switchboard Operator

Ascension Health Alliance; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking dedicated individuals to join their telecommunications team. This role involves operating the telecommunication system, ensuring effective communication of codes and alerts, and providing excellent customer service. You will be part of a supportive environment that values respect and inclusion, with ample opportunities for professional development. If you are passionate about making a positive impact in your community and thrive in a dynamic setting, this position is perfect for you.

Benefits

Paid time off (PTO)

Health insurance options

Retirement benefits

Long-term & short-term disability

Employee assistance programs

Parental leave

Tuition reimbursement

Qualifications

• High School diploma equivalency or 1 year of applicable job experience required.
• Professional licensure/certification can substitute education or experience.

Responsibilities

• Operate telecommunication system to answer and route incoming calls.
• Maintain desk directories and reference materials.
• Communicate codes and alerts according to established policies.

Skills

Customer Service

Education

High School diploma or equivalent

Job description

Details

• Department: Telecommunications
• Schedule: Every-other Tuesday and Thursday, 2:30pm-11:00pm; Mandatory holidays; May include weekends
• Hospital: Ascension Saint Agnes
• Location: Baltimore, MD
• Salary: $19.11 - $25.85 per hour

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

Operate the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

• Receive and relay internal and external calls and provide general information according to protocol.
• Maintain desk directories, on-call list, reference guides and other associated reference materials.
• Operate beeper and paging system to contact personnel and code team.
• Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plan.

Requirements

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• Customer Service experience

Why Join Our Team

Ascension Saint Agnes in Baltimore, Maryland operates a full-service, 254-bed teaching hospital, the Ascension Saint Agnes Medical Group, Ascension Saint Agnes Imaging Center and Ascension Saint Agnes Foundation. As an associate, you will be a part of a team that is committed to providing a place of respect and inclusion for all associates, as well as a rich learning environment with countless opportunities for career growth and professional development.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.