Switchboard Operator

Miller Electric Mfg. LLC; Appleton (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Miller Electric Mfg. LLC is seeking a Switchboard Operator in Appleton, WI to answer and direct calls and inquiries, while supporting front-desk activities. You will greet visitors, route inquiries, and collaborate with the Customer Service team to improve processes and customer experience.

The role emphasizes professional, enthusiastic communication, multi-tasking, and proficiency with Microsoft Office and Outlook in a fast-paced environment.

Qualifications

• At least two years of experience in a customer service environment.
• Commitment to professional growth through experiences, exposure, and ongoing training and/or education.
• Positive, enthusiastic, and self-motivated with a strong commitment to excellent customer service.
• Experience with a computerized phone system is preferred and the ability to learn new software and technology.
• Proficiency with Microsoft Office and Outlook.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication, including professional emails.
• Ability to build and maintain strong relationships with internal and external customers.

Responsibilities

• Route ~400 calls per day to the appropriate individuals within the organization.
• Greet visitors and direct them to the appropriate department or individual.
• Manage web inquiry questions and route to the correct individuals.
• Review and respond to time-sensitive communications such as social media responses and emails.
• Collaborate with the customer support team to identify improvements and coordinate scheduling/rotations.

Skills

Customer service

Communication skills

Positive attitude

Multitasking

Problem solving

Team collaboration

Learn new software

Tools

Computerized phone system

Microsoft Office

Outlook

Job description

Job Description

We are seeking a Switchboard Operator to provide efficient and courteous support by answering and directing calls and inquiries to the appropriate individuals or departments, while also supporting general administrative and front-desk activities.

We are seeking a Switchboard Operator to provide efficient and courteous support by answering and directing calls and inquiries to the appropriate individuals or departments, while also supporting general administrative and front-desk activities.

As part of the Miller Electric Customer Service team, you become an important part of how people build, repair, and create to make this a better, brighter world. This role will provide a rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs.

If you have a positive and enthusiastic attitude, as well as a passion for delivering a best-in-class customer experience, then this might be the job for you!

The location for this position is Appleton, WI

Essential Functions

• Route ~400 calls per day to the appropriate individuals within the organization.
• Greet visitors and direct them to the appropriate department or individual.
• Manage web inquiry questions from customers and route to the correct individuals within the organization.
• Review and respond to time sensitive communications such as social media responses, emails, etc.
• Work well within the customer support team to identify improvement projects, scheduling rotation, vacations, and share information learned from internal divisions and customers.

Minimum Qualifications

• A minimum of two years of experience working in a customer service environment is preferred.
• Demonstrated commitment to professional growth through experiences, exposure, and ongoing training an/or education.
• Positive, enthusiastic, and self-motivated, with a strong commitment to providing excellent customer service.
• Experience with computerized phone system knowledge preferred, with the ability and willingness to learn new software and technology.
• Proficiency with the Microsoft Office and Email systems such as Outlook with a high level of comfort in moving between multiple information systems.
• Ability to make sound customer-oriented decisions in a fast-paced environment while effectively managing multiple priorities
• Excellent verbal and written communication skills, with the ability to compose professional emails.
• Ability to build and maintain strong relationships with internal and external customers.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.