SWITCHBOARD- EAST INTERNAL MEDICINE

Paycom; Radmoor (TN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k) benefits

Education reimbursement

Holiday pay

Life Insurance & Long Term Disability

Job summary

Galen Medical Group is seeking a Switchboard Operator to support our Chattanooga region with front desk and telephone duties. You will answer calls, register patients, and help schedule appointments while maintaining patient information and ensuring smooth office operations.

Strong communication, organization, and customer service skills are essential. Experience in a healthcare setting and typing 35 WPM are preferred to ensure efficient patient care and accurate record-keeping.

Qualifications

• High school diploma or equivalent.
• Prior clerical and telephone experience in healthcare preferred.
• Excellent customer service and communication skills.
• Ability to type 35 WPM and use MS Outlook, Word, Excel.

Responsibilities

• Answers telephones, directs callers, and takes messages.
• Registers patients and prepopulates the patient’s health record.
• Assists with scheduling and rescheduling of appointments.
• Supports office with front desk duties and patient flow.

Skills

Customer service

Communication

Organization

Multitasking

Typing 35 WPM

MS Outlook

MS Word

MS Excel

Healthcare experience

Education

High school diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Switchboard Operator - East Internal MedicineGalen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity and a commitment to technology, education, and scientific inquiry. We are seeking qualified, like-minded applicants to join our team!Summary/Objective:The Switchboard Operator provides a combination of patient care duties and clerical/administrative duties in support of all departments.Essential Functions:Answers telephones, directs callers, and takes messagesGathers patient information and prepopulates the patients health recordRegister patientsAssist with Scheduling & rescheduling of office appointmentsPage providers with Hospital ConsultsFaxes provider visits to referring providersMaintains current On-Call listOther Duties/Responsibilities:Periodically fill in for front desk or check outProvide superior customer service to all patients and client providers and staffAdministrative and clerical duties as necessaryKnowledge/Skills/Abilities:Proven track record in providing exceptional customer serviceStrong communications skills; both written and verbalAbility to organize, prioritize and manage multiple projects concurrentlyAbility to work independently or in a team environmentAbility to hear well and speak clearlyAbility to maintain composure when faced with difficult situationsPleasant telephone voice and manner requiredAble to type 35 words per minuteComfortable wording under minimal supervisionUse of MS Outlook, Word & ExcelAbility to operate office equipment including computer, fax, calculator, and copierReliable transportation and clean driving record, if applicableFlexibility to work overtime as neededQualifications:Education:High school diploma or equivalentExperience:Prior clerical experience and answering telephonesWork experience in a healthcare organizationPrevious staffing/scheduling experience in a healthcare environmentPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA and OSHA standards.Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.Why should you apply?401(k) benefits.Education reimbursement.Holiday Pay.Great earned time-off policy.Company-paid Life Insurance & Long Term Disability.