Switch Technician - UMTS - Modernization (20117)

FES - Further Enterprise Solutions; Concord (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider is seeking a Switch Technician to conduct routine maintenance for switching center nodes, analyze call failures, and provide support to junior technicians. The ideal candidate will have a technical degree and 2-4 years of relevant experience. Strong communication and analytical skills are essential. Join our dynamic team and contribute to network reliability and performance initiatives while growing your technical skills.

Qualifications

• 2-4 years of industry-related experience required.
• Must meet minimum proficiency requirements.
• Knowledge and/or experience in GSM a plus, but must have strong skillset on Ericsson based UTRAN.

Responsibilities

• Conduct routine preventative maintenance activities for switching center nodes.
• Analyze system reports to isolate call failures and drops.
• Train more junior technicians on routines related to switching center nodes.

Skills

Knowledge of RJ45 crimp tool

Strong PC Skills and knowledge of MSOffice

Excellent written and verbal communication skills

Strong analytical skills

Knowledge of Get More Reliability Standards

Knowledge of MeanTime to Resolve metrics

Education

2 year technical degree

Tools

T1 test set

multi-meter

Job description

Switch Technician - UMTS - Modernization (20117)

FES- Further Enterprise Solutions a leading provider of engineering services, turnkey solutions, and software solutions, Founded in 2002 by wireless industry veterans, FES has rapidly grown to become a leading provider of innovative solutions to leading telecommunications providers and equipment manufacturers. FES is headquartered in Philadelphia, PA with branch offices through the U.S. and Canada to ensure a rapid response and face to face contact with our clients and staff.

Works as part of a cross-functional team to conduct routine preventative maintenance activities for all switching center nodes, supporting the network performance and reliability initiatives. Generates the morning reports and facility walk through reports and weekly shift summary reports as requested. Analyzes system reports in order to isolate call failures and drops. Provides support to Level I technicians. Recommends process improvements to supervisor. Performs fault isolation tests related to T1 trouble. Completes cross connect wiring, performs mobile phone number testing, enters and tests system external alarms, performs system call traces, monitors market alarms, responds to Remedy work orders and trouble tickets conducting basic to more complex triage. Dispatches the appropriate technician for resolution of problems in the field. Supports corporate nodes as requested. Tests, accepts and integrates new circuits.

Regularly monitors all market alarms; generates billing tape backups and completes system backup routines on all nodes and provides corrective maintenance as needed. Assists with training more junior technicians on routines related to switching center nodes. Complete site expansions, growth and new site builds as requested. Participates in project activities including re-homes and vendor supported projects related to network growth and development.

Maintain spares inventory. Ensures all spares have the most up to date software and firmware. Maintains tools and test equipment to ensure proper working order.

Functional/Technical Skills

• Knowledge of RJ45 crimp tool, wire wrap gun, unwrap tool, multi-meter, various hand tools, T1 test set and REACT system and be able to build cross connect in a digital cross connect system.
• Knowledge of the site expansion process a plus
• Strong PC Skills and knowledge of MSOffice
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks to completion
• Strong analytical skills
• Ability to follow guidelines regarding safety
• Be flexible in ever changing environments and priorities
• Be open in providing and receiving constructive feedback
• Show initiative in achieving company goals and objectives
• Knowledge of Get More Reliability Standards preferred
• Knowledge of MeanTime to Resolve metrics preferred
• Must meet minimum proficiency requirements
• Excellent verbal and written communications.
• 2 year technical degree, equivalent military or work experience
• Typically requires a minimum of 2-4 years of industry-related experience.

Knowledge and/or experience in GSM a plus, but must have strong skillset on Ericsson based UTRAN

All your information will be kept confidential according to EEO guidelines.