SWHYC Case Manager

Help-of-Southern-Nevada; Nevada; On-site; USD 42,000 - 62,000; Full time

Job summary

Help of Southern Nevada seeks a dedicated youth case manager to provide direct services under the supervision of the Case Manager Supervisor. You will develop client-centered plans, track progress, and facilitate group sessions for homeless and at-risk youth in the Emergency Shelter Program.

Responsibilities include maintaining accurate records, coordinating identifications, and participating in multi-agency teams. Flexibility for varied hours and strong communication skills are essential.

Qualifications

• Bachelor degree in social work or four years of equivalent experience.
• Knowledge of local social service agencies and programs related to homeless/at-risk youth.
• Experience in case management, intake processes, and progress tracking.
• Ability to communicate across diverse backgrounds and maintain boundaries.
• Knowledge of applicable statutes, codes, and agency policies.
• CPR certification and TB test as required.
• Must pass background and pre-employment drug screening, and have NV driver's license.

Responsibilities

• Create client-centered case plans within 72 hours of intake.
• Monitor progress and facilitate weekly sessions addressing goals.
• Complete monthly case plan reviews with client signatures.
• Enter case notes daily into HMIS reflecting progress.
• Assist youth in obtaining vital identification documents.
• Maintain audit-ready files and respond to audits.
• Provide crisis intervention as needed.
• Attend weekly supervision meetings and report incidents.

Skills

Case management

Crisis intervention

Group facilitation

Documentation

Communication

Multicultural sensitivity

Education

Bachelor Degree in Social Work or equivalent

Tools

Microsoft Office

Job description

Reports to: SWHYC Case Manager Supervisor

Purpose:

Under the direct supervision of the Case Manager Supervisor, this position provides direct case management services to homeless and at-risk youth in the Emergency Shelter Program.

Duties, Functions and Responsibilities:

• 1. Create Client Centered Case Plan with residents that reflect the needs and desires of the individual, within 72 hours of intake.
• 2. Monitor resident’s progress and provide follow-up services by facilitating weekly sessions to address the client’s needs and progress towards achieving goals.
• 3. Complete monthly Client Centered Case Plan reviews with the client, and obtain signatures.
• 4. Enter case notes in true time data (daily) into HMIS, reflecting activities of the client’s progress.
• 5. Assist the youth in obtaining vital identification documents.
• 6. Maintain audit ready files at all times. (Random audit checks are regularly performed)
• 7. Maintain clear boundaries with all clients and providers.
• 8. Complete exit summaries within 72 hours of exit from the program.
• 9. Maintain accurate documentation of service to residents. Enter accurate resident data into computer reflecting resident activities and their progress.
• 10. Must be able to communicate effectively with persons from a variety of social, cultural, and economic backgrounds.
• 11. Organize and facilitate daily groups according to the group schedule. Maintain group log following the completion of the group.
• 12. Provide direct supervision of all residents during assigned shift.
• 13. Responsible for attending weekly supervision meetings with Program Supervisor.
• 14. Report all program violations immediately following incident.
• 15. Provides crisis intervention as needed.
• 16. Completes all required paperwork and logs, including incident reports, bus pass logs, and curfew extensions.
• 17. Participate in multi-agency, multidisciplinary team meeting to report and review resident progress.
• 18. Provides transportation to appointments when necessary
• 19. Attends court hearings when necessary.
• 20. Attend training when assigned by leadership.
• 21. Transport clients as necessary.
• 22. Performs other duties, as assigned by leadership.

Knowledge, Skills and Abilities:

• 1. Knowledge of local social service agencies and programs as they pertain to homeless and at risk youth.
• 2. Knowledge of applicable statutes, ordinances and codes.
• 3. Knowledge of social service work, interviewing/referral techniques.
• 4. Experience and understanding of homeless at risk youth issues.
• 5. Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
• 6. Communicate effectively with persons from a variety of social, cultural and economic backgrounds and demonstrated understanding and sensitivity to culturally diverse populations.
• 7. Effective written, verbal and listening skills. Independently initiates and responds to correspondence.
• 8. Ability to maintain order and exercise appropriate judgment in crisis situations.
• 9. Is flexible and can adjust to shifting priorities.
• 10. Establish and maintain cooperative working relationships with residents, fellow employees, other agencies and the general public.
• 11. Organize work schedule, and budget time.
• 12. Understand and follow all agency policies and procedures.
• 13. General computer knowledge and ability to use Microsoft Office software.
• 14. Ability to work flexible hours as required by the resident case load.

Qualifications, Education and/or Equivalent Experience:

• 1. Bachelor Degree in Social Work and/or 4 years of experience substantially equivalent to a bachelor degree, or combination of education and experience
• 2. Professional experience as required by education
• 3. Must have a valid Clark County Health Card
• 4. Must pass TB test
• 5. Must have current CPR certification, and must keep certification current at all times.
• 6. Must pass a background check and pre-employment drug screening. Random drug screenings are performed.
• 7. Must have a current NV driver’s license and clean DMV record. Driver History Reports will be required to be submitted on a quarterly basis.

Working Conditions:

Work is performed in an indoor/outdoor environment with driving required at times. May be subject to sitting, lifting, bending, squatting, walking, standing, pushing and pulling, simple grasping and climbing.