SWHYC Residential Monitor

HELP of Southern Nevada; Las Vegas (NV); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

15 paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

Medical/Dental/Vision/Life Insurance—9

Employee Assistance Program (EAP)

Job summary

HELP of Southern Nevada seeks a Residential Monitor for the Shannon West Homeless Youth Center. You will provide direct care to homeless and at-risk youth under supervision, conduct life-skills sessions, supervise residents, and document incidents and logs.

The job requires flexibility, strong communication, and crisis intervention. The role supports emergency shelter and housing services, with on-site work hours and duties including intake procedures, medication oversight, and collaboration

Qualifications

• Knowledge of local social service agencies and programs for homeless and at-risk youth.
• Experience and understanding of homeless at-risk youth issues.
• Effective written, verbal and listening skills; able to respond to correspondence.

Responsibilities

• Interact with residents using a professional, client-centered approach.
• Conduct daily group life-skills sessions.
• Perform hourly room checks for health and safety.
• Monitor on-campus activities including mealtimes.
• Complete intake and assessment procedures as required.
• Complete discharge procedures and log updates.
• Provide crisis intervention as needed.
• Supervise residents during shift and maintain hourly logs.
• Coordinate transportation to appointments when necessary.
• Ensure facility standards through cleaning and sanitation.

Skills

Social services knowledge

Homeless youth experience

Effective communication

Crisis handling

Cultural sensitivity

Team collaboration

Education

Highschool diploma or GED

Tools

Microsoft Office

Job description

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness, one youth, one family, one individual at a time.

Benefits of working at HELP of Southern Nevada

15 paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance

Employee Assistance Program (EAP)

Shannon West Homeless Youth Center (SWHYC)

Residential Monitor

Hours:Varies Second Shift

Status:Full Time - Hourly

Reports to:SWHYC Program Supervisor

About the Department:

HELP of Southern Nevada’s Shannon West Homeless Youth Center (SWHYC) provides emergency shelter, transitional housing, and permanent housing services for youth and young adults that are homeless or at risk of becoming homeless. The SWHYC motivates residents towards reaching self-sufficiency by providing training and skills to further their education, employment, social and life skills

Job Summary:

Under the direct supervision of the Program Supervisor, this position provides direct care services to homeless and at-risk youth.

• Interacts with residents by using a professional and client centered approach.
• Conduct daily group life-skills sessions.
• Conduct hourly room checks to ensure the health and safety of all residents
• Monitor on-campus activities to include mealtimes
• Conduct intake and assessment procedures as required.
• Complete resident discharge procedures (pack up belongings and clean out dormitory rooms) as required.
• Participate in staff development activities
• Answer phones and take messages when working inside the administrative area, answer all emails and voicemails on all staff phones
• Enforce all HELP rules and standards
• Provide direct supervision of all residents during assigned shift. Maintain and complete the hourly log
• Report all program violations before the end of shift
• Provides crisis intervention as needed
• Supervises residents' ingestion of prescribed and over-the-counter medications and documents medication compliance
• Completes all required paperwork and logs, including incident reports, runaway reports and resident tracking log before the end of shift
• Provides transportation to appointments when necessary
• Supervises and assists residents while completing daily chores
• Ensure the facility meets standards by cleaning and sanitizing
• Other duties as assigned by supervisor
• All other job-related duties as assigned by management for the needs of the business

The ideal candidate will possess the following knowledge, skills, and abilities:

• Knowledge of local social service agencies and programs as they pertain to homeless and at-risk youth
• Experience and understanding of homeless at-risk youth issues
• Communicate effectively with people from a variety of social, cultural and sensitivity to culturally diverse populations
• Effective written, verbal and listening skills. Independently initiates and responds to correspondence
• Ability to maintain order and exercise appropriate judgment in crisis situations
• Is flexible and can adjust to shifting priorities
• Establish and maintain cooperative working relationships with residents, fellow employees, other agencies and the general public
• Organize work schedule and budget time
• Understand and follow all agency policies and procedures
• General computer knowledge and ability to use Microsoft Office software
• Ability to work flexible hours

Required Qualifications:

• Proof of Highschool Graduation or GED
• Active NV Driver’s License and Clean DMV driving record

Preferred Qualifications:

• Active Health Card
• Active CPR/ Frist Aid Certification
• Crisis Prevention Institute Certification
• Previous experience working in a social service setting