SVP, Retail Banking: Growth, Experience & Operations

Prevail Bank; Town of Wausau (WI); On-site; USD 180,000 - 300,000; Full time

Job summary

Prevail Bank is seeking a senior executive to lead retail banking across branches, markets, and the call center. You will translate enterprise strategy into market goals, establish a consistent sales and service model, and drive customer experience, risk management, and talent development.

You will guide branch footprint decisions, staffing models, and channel strategy while partnering with executive leadership to ensure sustainable growth and operational discipline.

Qualifications

• Ten or more years of progressively responsible retail banking or financial services experience.
• Experience leading multiple locations, markets, channels or senior leaders.
• Experience with budget ownership, financial performance, workforce planning, branch strategy, and resource allocation.
• Strong knowledge of branch operations, teller and cash management, deposit account processes, consumer lending, internal controls, audit, security, risk management, and retail banking regulations.
• Proven ability to lead leaders, build succession depth, manage performance, influence cross-functional partners, and guide teams through change.
• Experience developing strategy, using performance data, leading process improvement, and implementing technology or operating model changes across a multi-site organization.
• Excellent judgment, communication, collaboration, analytical, organizational, and problem-solving skills.
• Bachelor’s degree in business, finance, banking, operations, or a related field, or an equivalent combination of education and relevant experience; advanced banking education is preferred.
• Experience with digital banking channels and contact center operations is preferred.

Responsibilities

• Translate the Bank’s retail strategy into clear market, branch, and call center priorities, annual plans, goals, and accountability measures.
• Own deposit, consumer loan, household, relationship, referral, and digital adoption goals across the retail franchise.
• Establish sales plans, production expectations, campaign priorities, and performance rhythms that support responsible growth and deepen customer relationships.
• Monitor retail performance through dashboards, trend analysis, market results, customer data, and leading indicators; identify gaps and take corrective action.
• Oversee retail operational governance, including branch procedures, teller and cash controls, deposit account processes, quality assurance, audit readiness, security, and regulatory compliance.
• Partner with Risk, Compliance, Audit, Deposit Operations, Information Technology, and vendors to address findings, emerging risks, service issues, and control priorities.
• Lead, coach, and develop Branch Managers and functional retail leaders; create clarity regarding decision rights, priorities, standards, and expected outcomes.
• Promote a culture of customer focus, ownership, collaboration, accountability, continuous improvement, and recognition.
• Represent retail priorities in enterprise planning and ensure effective communication and execution across markets and departments.
• Perform other duties and lead special projects as needed to support the Bank’s strategic objectives.

Skills

Leadership

Strategic planning

Financial acumen

Communication

Analytical thinking

Education

Bachelor’s degree in business/finance/banking/operations

Advanced banking education preferred

Job description

Prevail Bank is seeking a senior executive to lead retail banking across branches, markets, and the call center. You will translate enterprise strategy into market goals, establish a consistent sales and service model, and drive customer experience, risk management, and talent development.

You will guide branch footprint decisions, staffing models, and channel strategy while partnering with executive leadership to ensure sustainable growth and operational discipline.