SVP, Research & Insights - Experience Design

Ladders; San Francisco (CA); On-site; USD 399,000 - 453,000; Full time

Benefits offered by this job

Executive leadership role

Competitive compensation

Job summary

Ladders in San Francisco seeks a Senior SVP, Research & Insights for Experience Design to shape the organization’s research strategy informing product, design, and business decisions across multiple products. The role emphasizes evidence-based decision-making and durable systems for analyzing customers and operations.

The ideal candidate brings deep expertise in qualitative research, behavioral science, and mixed methods, with a strong view on how AI and automation affect human–machine

Qualifications

• Proven experience leading research in a complex, multi-product environment.
• Demonstrated impact of research on product strategy and operational decisions.
• In-depth knowledge of qualitative research, behavioral science, and mixed methods.
• Familiarity with AI, automation, and human–machine collaboration.
• Ability to integrate diverse research evidence while maintaining context across teams.

Responsibilities

• Establish a unified research and insights agenda aligned with the organization’s most important decisions.
• Build a live understanding of customer behavior, operational dynamics, and business needs.
• Influence product strategy through foundational and evaluative research.
• Create a comprehensive evaluation system for ongoing product performance.
• Design models for assessing human-agent collaboration variables.
• Integrate research insights across multiple organizational functions without duplication or overlap.
• Develop a robust knowledge system for accessible customer and product evidence.

Skills

Leadership

Qualitative Research

Behavioral Science

Mixed Methods

AI & Automation

Job description

For our client, we are seeking a SVP, Research & Insights - Experience Design to join the team of a leader in the Enterprise Technology space.

This senior leader will shape the organization’s research and insights strategy to better inform product, design, and business decisions across a complex, multi-product environment. The role will unify foundational and evaluative research, strengthen evidence-based decision-making, and build durable systems for understanding customers, operations, and emerging product needs. It will also partner closely with cross-functional leaders to ensure research outputs are integrated, actionable, and context-rich across the enterprise.

The ideal candidate will bring deep expertise in qualitative research, behavioral science, and mixed methods, along with a strong perspective on how AI and automation are changing human-machine collaboration. This position will play a visible role in elevating continuous evaluation practices, improving knowledge sharing, and influencing high-priority strategic decisions.

Location: San Francisco, CA - US based candidates only, no visa sponsorship available

Compensation: $399,000 – $453,000 annually

Responsibilities

• Establish a unified research and insights agenda aligned with the organization’s most important decisions
• Build a live understanding of customer behavior, operational dynamics, and business needs
• Influence product strategy through foundational and evaluative research
• Create a comprehensive evaluation system for ongoing product performance
• Design models for assessing human-agent collaboration variables
• Integrate research insights across multiple organizational functions without duplication or overlap
• Develop a robust knowledge system for accessible customer and product evidence

Qualifications

• Proven experience leading research in a complex, multi-product environment
• Demonstrated impact of research on product strategy and operational decisions
• In-depth knowledge of qualitative research, behavioral science, and mixed methods
• Familiarity with AI, automation, and human-machine collaboration
• Strong capability in integrating diverse research evidence and maintaining its context

Benefits

• Opportunity to shape the organization’s strategic direction and customer understanding
• Leadership role influencing high-priority product decisions
• Access to resources for advancing continuous evaluation and research methodologies
• Collaborative environment with a focus on knowledge sharing and evidence integrity

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.