SVP, Operations Unit Manager

Western Alliance Bancorporation; Dallas (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401k matching

Medical Insurance

Dental Insurance

Paid Time Off

Tuition Assistance

Employee Volunteer Program

Wellness Program

Ownership stake

Job summary

Western Alliance Bancorporation seeks an SVP, Operations Unit Manager in the Dallas area to lead a team of Production Managers. You will oversee pre-purchase mortgage file reviews, ensuring documentation and regulatory compliance while driving productivity and cost efficiency.

You will mentor staff, manage performance, and deliver reports on SLA, quality, and pipelines for senior leadership. Strong leadership and mortgage operations knowledge are essential.

Qualifications

• 7+ years of related experience in Mortgage Operations or similar field.
• Bachelor's degree in a related field required.
• Previous leadership experience required.
• Advanced knowledge of residential mortgage industry regulations and compliance.
• Proficient in MS Office; experience with Encompass mortgage software.
• Strong written and verbal communication; occasional travel.

Responsibilities

• Lead and develop a team of Production Managers.
• Oversee pre-purchase review of mortgage files to ensure documentation and compliance.
• Monitor SLAs, quality, and pipelines; provide reporting.
• Analyze processes to increase productivity and reduce costs.
• Present insights and initiatives to management.
• Hire, coach, and manage performance.

Skills

Mortgage operations knowledge

Leadership

Data analysis

Communication

Education

Bachelor's degree in a related field

Tools

Encompass

Excel

PowerPoint

Job description

Job Title:SVP, Operations Unit ManagerLocation:TX - Dallas/IrvingWhat you'll do:• As the SVP, Operations Unit Manager you'll lead a unit of Production Managers overseeing teams responsible for the pre-purchase review of correspondent residential mortgage loan files to ensure that the file contains all required documentation, meets acceptable regulatory standards, and complies with established guidelines prior to purchase. You'll drive your team to achieve productivity and quality goals. You'll constantly analyze current process for ways to increase productivity and quality while cutting costs.Manage departmental service levels, production and quality standards.Monitor SLA, quality, and pipelines, while providing applicable reporting.Apply theories and concepts to interpret data, provide analysis and observations, and recommend related initiatives and solutions.Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings with peers and superiors.Lead and develop a team; responsible for hiring, coaching, performance management, training and development.What you'll need:7+ years of related experience in Mortgage Operations or similar field.Bachelor's degree in related field required.Previous leadership experience required.Advanced Knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.Intermediate knowledge of MS Office Products (Excel, Word, PowerPoint, Visio).Intermediate to advanced experience mortgage software (Encompass).Advanced speaking and writing communication skills.Occasional travel required.Benefits you’ll love:We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation