VP, Client Operations

UMW Universal McCann Worldwide LLC; United States; On-site; USD 162,000 - 198,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plans

Flex spending

Life insurance

Disability

Employee discount program

Employee stock purchase program

Paid family benefits

Job summary

UMW Universal McCann Worldwide LLC is seeking an Operations leader to work with account leads to operationalize rollout and management of multiple projects for our client. You will build systems, processes, and tools that drive efficiencies and standardization, while coordinating with internal, client, and agency partner teams.

You will implement workflow tools such as Asana, lead cross-functional projects, and support tools like MediaTools/Ad Intel, ensuring adherence to SLAs and optimizing

Qualifications

• Must be a critical thinker focused on streamlining and standardizing processes.
• Ability to build and maintain professional relationships with clients, colleagues, and vendors.
• Experience working independently and in a team-oriented environment.
• Proficiency with MS Office (Excel, Word, PowerPoint) and working knowledge of project management tools like Asana or Smartsheet.

Responsibilities

• Implement workflow management tool and lead project management to keep cross-functional teams on track.
• Facilitate enterprise-wide projects including assembling key players, delegating tasks, and distributing notes.
• Provide ongoing support of tools and solutions including training and process optimization.
• Collaborate on taxonomy establishment and ensure team adherence.
• Collect, cleanse, QA, and map data from all systems required for automation.
• Oversee cross-team budgeting and QA to ensure accuracy.
• Liaise with clients, agency partners, and vendors to support implementation and optimization of processes.
• Partner with Account Management and clients to establish and audit SLAs.

Skills

Critical thinking

Relationship building

Teamwork

MS Office proficiency

Education

Bachelor's degree

Tools

Asana

Smartsheet

MediaTools

Ad Intel

Job description

Agency: UM

Job Function: Account Management and Growth

Job Subfunction: Sales and Client Operations

Position Overview

We are looking for a dynamic Operations leader who will be responsible for working with the account leads in operationalizing the rollout and management of several projects for our client. In this role, this person will correspond directly with internal, client, and agency partner teams and lead in building and implementing the systems, processes, and tools that drive efficiencies and power standardization.

Responsibilities

• Implement workflow management tool (e.g. Asana) and lead project management process to keep cross-functional teams on track, accountable, and focused
• Facilitate key enterprise-wide projects (e.g. QBR, education sessions, competitive reporting), including assembling key players, delegating responsibility and tasks, managing timelines, and distributing clear notes/follow ups
• Ongoing support of tools/solutions (e.g. MediaTools, Ad Intel), including training team, problem solving technical issues, and optimizing processes
• Collaboration on establishing taxonomy and ensuring team adherence
• Collect, cleanse, QA, and mapping/integration of data from all systems/sources (e.g. MediaTools, Mediaocean) required to power automation
• Drive financial process around cross-team budget connectivity QA budgets to ensure every dollar is accurate
• Liaise extensively with clients, agency partners, and vendors to support implementation, adherence, and optimization of processes
• Partner with Account Management and clients to establish and audit against SLAs

Required Skills and Experience

• Critical thinker who is interested in developing efficient ways to streamline, standardize, and improve current systems and processes
• Proven ability to develop and maintain solid professional relationships with clients, colleagues, and vendors
• Experience working both independently and, in a team-oriented, collaborative environment
• Required PC proficiency and expertise with MS Office (Excel, Word, PowerPoint) and a working knowledge of Asana, Smartsheet, or a similar project management tool

Desired Skills and Experience

• 8+ years of demonstrated work success in project management
• Experience and working knowledge of media planning and buying
• Goal-oriented and action-focused with expert time management, multi-tasking, project planning, and organizational skills
• Strong verbal, written, and interpersonal communication skills, including the ability to communicate effectively with a variety of audiences (e.g., laterally across peers and upward to senior management)
• Flexibility to adapt to shifting priorities, demands, and timelines

Wage and Benefits

• medical and dental coverage
• 401(k) plans
• flex spending
• life insurance
• disability
• employee discount program
• employee stock purchase program
• paid family benefits

The salary range for this position is posted below.

$180k

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

Employment Transparency

It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position please email [e-mail].

Omnicoms policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicoms corporate group already require five days of in-office attendance.

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