SVP, Global Delivery & Hub Economics

Wunderman Thompson; Chicago (IL); Hybrid; USD 125,000 - 295,000; Full time

Benefits offered by this job

Hybrid work

Job summary

VML, part of WPP, seeks a SVP, Global Delivery to oversee the network's economics, capacity planning, and routing across hubs. You will bridge finance, commercial teams, and hub leaders to keep margins and hub cost-to-serve aligned with market structures.

The role demands data-driven oversight of watchtower performance and delivery methodology at scale. You will lead cross-functional efforts across farshore and nearshore locations, shaping delivery standards, capacity, and governance for a

Qualifications

• Strong track record in commercial or delivery strategy roles, with direct exposure to pricing, margin, and cost-to-serve models.
• Experience designing or running project and process methodology across distributed or global delivery.
• Comfort operating across onshore, nearshore, and offshore delivery models, including staffing and capacity planning at scale.
• Consulting background, particularly at a major consulting firm, is a plus.
• Technical fluency, including AI/ML-enabled delivery or platform experience, is a plus but not required.
• Clear, direct communicator, comfortable presenting commercial and operational trade-offs to senior executives.
• Comfortable working through budget and funding transitions in motion and owning delivery's side of them quickly.

Responsibilities

• Own cost-plus pricing logic and cost-to-serve targets across all hubs, keeping economics consistent from one hub to the next rather than negotiated case by case.
• Partner with Finance and the commercial team on margin tracking, pricing structures, and the commercial packaging of delivery offerings.
• Flag margin risk transparently when commercial terms and delivery cost assumptions drift apart, before it becomes a Finance surprise.
• Own delivery's side of budget and funding cycles, ensuring changes to funding and market structures are reflected accurately in hub cost-to-serve and routing decisions.
• Partner closely with the Finance and Commercial teams as the delivery-side counterpart on budget planning and hub economics.
• Maintain continuity of delivery data and reporting through budget and funding transitions, so nothing is lost or misattributed as structures shift.
• Own the resourcing watchtower from a commercial and financial standpoint: the economics behind capacity, cost-to-serve, and routing decisions across all hubs, and the performance of the watchtower as a function.
• Act as the internal stakeholder accountable for the watchtower's performance, while cross-functional team member serves as its face to most markets, running the day-to-day routing recommendations regional and market decisionmakers see.
• Build and maintain visibility into hub capacity, skill coverage, and utilization, so routing decisions are based on real data rather than habit or convenience.
• Apply casting standards jointly with pillar leads, ensuring routing reflects best fit rather than a default to whichever market or hub is most familiar.
• Retain clarity that the watchtower informs routing decisions; regional and market leads retain final decision authority.
• Set and maintain delivery process and project methodology standards used consistently across hubs, so a scoped piece of work is staffed and executed the same way regardless of which hub picks it up.
• Work with hub leads on operational execution: onboarding, capacity planning, and closing structural gaps in how hubs run day to day.
• Support bid and proposal work that depends on delivery capacity or hub staffing commitments, translating commercial asks into realistic delivery plans.
• Own data and delivery success as an accountable outcome across the GDN, ensuring delivery data (fulfillment, capacity, margin, routing) is accurate and trusted enough to support day-to-day decisions.

Skills

Commercial strategy

Delivery leadership

Pricing & margin

Stakeholder management

Data-driven decision making

AI/ML-enabled delivery

Job description

VML, part of WPP, seeks a SVP, Global Delivery to oversee the network's economics, capacity planning, and routing across hubs. You will bridge finance, commercial teams, and hub leaders to keep margins and hub cost-to-serve aligned with market structures.

The role demands data-driven oversight of watchtower performance and delivery methodology at scale. You will lead cross-functional efforts across farshore and nearshore locations, shaping delivery standards, capacity, and governance for a