SVP, Global Client Executive

Chubblifefund; Houston (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Chubb Global Client Executive role focuses on building sustainable client relationships to drive retention and growth. It emphasizes improved interaction with risk managers and brokers, a formal stewardship and account planning process, and engagement with Chubb leadership.

Responsibilities include leading stewardship for clients and broker teams, maintaining comprehensive client rosters, aligning with product lines and regional plans, and ensuring high client satisfaction through accountable

Qualifications

• Minimum 10+ years working with risk managers and risk management accounts and their brokers.
• Prior experience working at Chubb and/or in the insurance industry with proven experience in managing relationships and accounts.
• Demonstrated analytical, strategic planning and organizational skills.
• Excellent communication, influence, and negotiation skills with the ability to exercise positive influence over formal and informal organizations and management at all levels.
• Proven strategic planning ability as evidenced by successful development and implementation of business and marketing plans.
• Proven experience in managing cross functional teams

Responsibilities

• Meet with each assigned client and broker to discuss current Chubb relationship and client’s Risk Management Goals. The client plan should be reviewed and updated annually.
• Lead the Stewardship process for clients, brokers, and the entire Chubb account team. Customize meetings to fit client needs and goals with annual or periodic updates.
• Provide a comprehensive client roster including UW/UW Managers, Claims, ESIS, Regional Management and Chubb Global Services.
• Institutionalize Relationship: Provide clients access to Chubb senior management and product line leadership while promoting the Chubb brand identity.
• Drive Chubb Business Plan: Understand product lines and regional plans and translate into action for assigned clients.
• Drive Overall Client Satisfaction: Manage service delivery and tasks to meet expectations and create loyalty; escalate issues to senior management.
• Client Specific P&L Statements: Maintain and update annual client-specific Profit & Loss exhibits for key decisions.

Skills

Analytical skills

Strategic planning

Organizational skills

Excellent communication

Influence and negotiation

Cross-functional leadership

Job description

The role of the Global Client Executive(GCE) is to create a sustainable Chubb-Client relationship, resulting in strong account retention and business growth opportunities. This is accomplished through enhanced interaction with risk managers and their brokers, effective client service performance, a formal stewardship and account planning process, actively engaging Chubb internal leadership, and knowing the Chubb business plan and expectations.Global Client Executives require an attitude of service andaccountability and always working to improve each client’s interaction and experience with Chubb.

Specific objectives related to the role:

• Client Plan: Meet with each assigned client and broker to discuss current Chubb relationship and client’s Risk Management Goals. The client plan should be reviewed and updated annually. The Client Plan will provide insight to share with internal client team on current relationship and potential expansion opportunities.
• Stewardship: Lead the Stewardship process for clients, brokers, and the entire Chubb account team. Work closely with each client to customize the stewardship meeting/process to fit their needs and goals. Stewardship meetings should be held annually with each client and or period account/stewardship updates should occur throughout the year.
• Client Roster: A comprehensive list of each client’s expanded Chubb team. Include UW/UW Managers, Claims, ESIS, Regional Management and Chubb Global Services. Each account roster List is shared internally as well as externally with clients.
• Institutionalize Relationship: Provide all assigned clients with access to Chubb senior management and Chubb product line leadership while promoting the Chubb brand identity and recognition within the global insurance market.
• Drive Chubb Business Plan: Understand each product line and regional business plans and translate into action for assigned clients. This includes all existing business as well a targeted lines to ensure the entire relationship is considered in the decision-making process.
• Drive Overall Client Satisfaction: Manage overall service delivery and assigned tasks for each client to insure we are meeting their expectations and creating loyalty. Demonstrate appropriate levels of accountability and authority when carrying out tasks and elevate necessary issues to senior management.
• Client Specific P&L Statements: Maintain and update annually client specific Profit & Loss exhibits to fully understand the historical and current relationship, share with Chubb senior management as needed in assisting with key account level decisions.

Qualifications

• Minimum 10+ years working with risk managers and risk management accounts and their brokers.
• Prior experience working at Chubb and/or in the insurance industry with proven experience in managing relationships and accounts required.
• Demonstrated analytical, strategic planning and organizational skills.
• Excellent communication, influence, and negotiation skills with the ability to exercise positive influence over formal and informal organizations and management at all levels.
• Proven strategic planning ability as evidenced by successful development and implementation of business and marketing plans.
• Proven experience in managing cross functional teams

Equal Employment Opportunity

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.