SVP, Field Operations — Scale & Quality

Endurant Disaster Recovery

Norcross (GA)

On-site

USD 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Company vehicle or vehicle allowance

Paid time off and holidays

Performance-based incentives

Job summary

Parker Young Restoration, an Endurant Disaster Recovery company, is seeking an experienced Senior Vice President of Operations to own performance, safety, and scalability of field operations from its Norcross, GA headquarters. You will drive production, fleet, and workflow efficiency while protecting margins and customer satisfaction.

The role reports to the CEO and requires on-site presence, with responsibility across eight states.

Qualifications

10+ years of progressive operations leadership experience, with at least 5 years in a senior/executive operations role.
Proven track record owning P&L responsibility for a multi-crew or multi-location field operation.
Deep understanding of restoration industry standards and workflows (IICRC certifications such as WRT, ASD, FSRT, or equivalent strongly preferred).
Experience working with insurance carriers, adjusters, and Xactimate or comparable estimating platforms is a strong plus.
Bachelor's degree in Business, Construction Management, Operations, or a related field preferred; equivalent industry experience will be considered in lieu of a degree.

Responsibilities

Own full P&L accountability for operations, including labor, subcontractor, equipment, and materials costs across all active jobs and service lines.
Lead, mentor, and scale operations leadership (Operations Managers, Project Managers, Crew Chiefs, and field technicians) across a 90+ person field organization spanning our main site and satellite site.
Develop and enforce standardized production processes, job-costing discipline, and quality-control protocols across water, fire, mold, storm, asbestos, biohazard, and reconstruction services in line with IICRC standards.
Drive on-time, on-budget project delivery by improving scheduling, dispatch, crew utilization, and work-in-progress (WIP) management.
Partner with sales, estimating, and mitigation teams to ensure smooth handoffs from first notice of loss through job closeout and final invoicing.
Own fleet, equipment, and inventory strategy across owned vehicles, generators, modular containment units, and the in-house cabinet shop, ensuring assets are maintained, tracked, and deployed efficiently across job sites.
Build and maintain relationships with insurance carriers, adjusters, and key commercial accounts to support client retention and referral growth.
Establish and monitor KPIs (cycle time, gross margin by job, customer satisfaction, safety incidents, technician utilization) and report regularly to the executive team.
Champion a company-wide safety culture, ensuring compliance with OSHA, IICRC, and all applicable state and local regulations across the 8 states in which Parker Young is licensed.
Lead operational planning for growth, including new market entry across the Southeast, storm-surge/catastrophe (CAT) response readiness, and capacity planning.
Evaluate and implement technology and software (job management, dispatch, estimating platforms such as Xactimate) to improve operational visibility and efficiency.
Collaborate with Finance, HR, and Sales leadership, and with Endurant Disaster Recovery's broader platform, as part of the executive team to shape company-wide strategy and budgets.