Mortgage Servicing Program Lead

firstam; Fort Mill (SC); On-site; USD 102,000 - 136,000; Full time

Benefits offered by this job

401k

PTO/paid sick leave

Employee stock purchase plan

Medical, dental, vision benefits

Job summary

First American is seeking a Mortgage Servicing Program Lead to coordinate servicing activities for private securitizations and complex loan transactions. You will bridge servicing operations, legal teams, clients, and counterparties to ensure flawless execution of deals.

The role emphasizes risk and regulatory compliance, reporting, and stakeholder collaboration. The candidate should bring 10+ years in mortgage servicing and strong organizational skills to manage multiple deals, with a

Qualifications

• 10+ years of experience in mortgage servicing, investor reporting, project management and finance.
• Understanding of Servicing Capital Markets and ability to face off with representatives from those teams with our clients involved in this program.
• Strong understanding of pooling (GSE pool structures and remittance types) and servicing agreements, investor reporting requirements, and servicing operations.
• Excellent organizational skills and ability to manage multiple deals and deadlines.
• Proven ability to translate legal/contractual language into actionable operational steps.
• Proactive, solutions-oriented mindset with ability to build processes from the ground up.

Responsibilities

• Coordinate all servicing-related activities for critical deals including private securitizations and other investors, from initial notice through post-closing.
• Create and manage reporting of deal activities and assist in developing custom reporting.
• Communicate with clients and internal stakeholders across Client Relations for products and programs used.
• Serve as the primary liaison between internal servicing teams, legal counsel, clients, investors, and counterparties.
• Coordinate with external counterparties to review and operationalize securitization and servicing agreements.
• Develop and implement new servicing processes to support unique deal structures and ensure regulatory compliance.
• Create SLAs and track deliverables, timelines, and reporting obligations for each transaction.
• Identify process gaps and propose enhancements to improve efficiency and scalability.
• Support audits, investor requests, and due diligence activities related to securitized portfolios.
• Handle client-facing meetings and manage expectations with clients alongside the Account Executive.
• Coordinate with stakeholders to ensure timely completion of bank account setups and investor reporting requirements.
• Maintain a centralized repository of deal-specific requirements for efficient tracking and reporting.

Skills

Mortgage servicing

Investor reporting

Project management

Finance

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always stride to be a great place to work, for all.

What We Do

As our Mortgage Servicing Program Lead, you’ll be the operational coordinator and heartbeat behind our private securitization transactions. You’ll bridge the gap between servicing operations, legal teams, clients, and counterparties assuring that every agreement, transaction, and process related to these deals is executed flawlessly. Your work will directly influence the efficiency, compliance, and profitability of our clients’ securitization portfolios, while helping us pioneer new ways to work together across departments.

What You’ll Do

• Coordinate all servicing-related activities for critical deals including private securitizations, whole loan private investors with unique servicing requirements, and excess servicing spreads - from initial transaction notice from clients through post-closing of each deal.
• Create and manage reporting of deal activities and assist in the development of any custom required reporting.
• Message all communications related to this program to clients as we do today across Client Relations for products and programs we leverage across ServiceMac
• Serve as the primary liaison between internal servicing teams, legal counsel, clients, investors, and counterparties to ensure alignment on deal requirements.
• When warranted, procure external counterparties to review, interpret, and operationalize securitization agreements, servicing agreements (PSAs), and related transaction documents.
• Develop and implement new servicing processes to support unique deal structures, ensuring compliance with contractual obligations and regulatory requirements. (including creating the workflow and determining additional costs where necessary).
• Create SLAs for all parties and then track and manage key deliverables, timelines, and reporting obligations for each transaction. Also includes several times per year conducting quality control checks against our processes for accuracy and completeness.
• Identify process gaps and propose enhancements to improve efficiency, accuracy, and scalability in deal execution.
• Support audits, investor requests, and due diligence activities related to securitized portfolios.
• Ability to handle client-facing meetings (including a kick-off call upon initial notification of deal), manage expectations with clients, and work closely with the assigned Account Executive.
• Coordinate with key internal stakeholders to ensure timely completion of required bank account setups, investor header configurations, and other Investor Reporting requirements necessary to support new deals.
• Develop, maintain, and oversee a centralized repository of deal-specific requirements, structured to enable efficient tracking, reference, and reporting by client and deal.

What You’ll Bring

• 10+ years of experience in mortgage servicing, investor reporting, project management, finance, with direct exposure to securitizations or complex loan transactions.
• Understanding of Servicing Capital Markets and ability to face off with representatives from those teams with our clients involved in this program
• Strong understanding of pooling (such as GSE pool structures and remittance types) and servicing agreements, investor reporting requirements, and servicing operations.
• Exceptional organizational skills with the ability to manage multiple deals and deadlines simultaneously.
• Proven ability to translate legal/contractual language into actionable operational steps.
• Excellent communication skills for working with cross-functional teams and external stakeholders.
• A proactive, solutions-oriented mindset with a knack for building processes from the ground up.

Pay Range: $102,175 - $136,200 annuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.