SVP, Client Growth & Strategic Accounts

Health Catalyst; United States; On-site; USD 210,000 - 260,000; Full time

Job summary

Health Catalyst is seeking a Senior Vice President of Client Account Management to lead a strategic, high-growth client relationship function in a fast-paced SaaS environment. You will shape account strategy, drive revenue growth, and ensure client satisfaction across multiple healthcare clients.

The ideal candidate will have deep account-management leadership experience, strong cross-functional collaboration skills, and a track record of delivering measurable outcomes in healthcare tech.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 10+ years of customer management or account management leadership experience.
• Proven success developing customer strategy and driving measurable results.
• Strong strategic thinking and problem-solving skills.
• Exceptional interpersonal and communication skills; proven experience building internal and external relationships.

Responsibilities

• Lead, mentor, and inspire a high-performing Client Account Management team.
• Develop and execute strategic account management plans to drive growth and retention.
• Cultivate and maintain strong relationships with key clients and senior leadership.
• Own ARR retention, logo retention, and upsell as primary success metrics.
• Analyze KPIs and provide regular updates to the executive team.
• Oversee contract negotiations and renewals with cross-functional partners.
• Collaborate with Implementation and cross-functional teams to ensure timely deliverables.
• Be the voice of the customer and relay feedback to product and strategy teams.

Skills

Account management leadership

Strategic planning

Cross-functional collaboration

Executive communication

Healthcare industry experience

SaaS experience

CRM software

Education

Bachelor’s degree in Business/Marketing or related field

Tools

CRM software

Job description

Health Catalyst is seeking a Senior Vice President of Client Account Management to lead a strategic, high-growth client relationship function in a fast-paced SaaS environment. You will shape account strategy, drive revenue growth, and ensure client satisfaction across multiple healthcare clients.

The ideal candidate will have deep account-management leadership experience, strong cross-functional collaboration skills, and a track record of delivering measurable outcomes in healthcare tech.