Sustainment Lead: Systems Reliability & Incident Champion

Avum Inc.; Agoura Hills, Northern (CA, KY); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

PTO

Education reimbursement

Certification reimbursement

Job summary

Avum Inc. is seeking a Sustainment Lead to oversee reliability, operational health, and continuous improvement of deployed systems.

The role collaborates across engineering, operations, security, and customer support to keep systems secure, stable, scalable, and aligned with customer needs. The ideal candidate is a technical leader who guides teams through production issues, establishes effective support processes, and balances daily priorities with long-term improvements.

Qualifications

• U.S. citizenship and the ability to obtain and/or maintain a U.S. government security clearance.
• Bachelor’s degree in Engineering, Logistics, Operations Management, or a related technical discipline.
• At least 3 years of experience in technical leadership, sustainment, production operations, or engineering management.
• Strong understanding of cloud platforms, distributed systems, APIs, databases, and modern software development practices.
• Experience managing production incidents and leading root cause analysis.
• Demonstrated ability to prioritize competing operational and engineering needs.
• Experience with observability, monitoring, logging, alerting, and performance management.
• Strong understanding of CI/CD, version control, automated testing, and release management.
• Strong verbal and written communication skills, including the ability to explain technical issues to operational, management, and business audiences.
• Ability to collaborate effectively across engineering, product, security, and business teams.

Responsibilities

• Oversee the sustainment lifecycle for critical applications, platforms, and technology services.
• Lead production support, incident management, problem management, and root cause analysis.
• Establish and monitor SLAs, KPIs, and system health metrics.
• Coordinate engineering resources to resolve defects, security vulnerabilities, performance issues, and technical debt.
• Develop and maintain processes for incident response, escalation, change management, and release support.
• Identify recurring operational issues and implement lasting corrective actions.
• Partner with Engineering, Product, Security, Infrastructure, and Customer Success teams to prioritize sustainment activities.
• Ensure systems have appropriate monitoring, documentation, testing, and support.
• Lead reviews following production incidents and translate findings into measurable improvements.
• Plan and oversee system upgrades, patches, retirement of outdated components, and platform modernization.
• Establish operational readiness criteria for new products and major releases.
• Support capacity planning, system resilience, disaster recovery, and business continuity initiatives.
• Provide leadership, mentoring, and technical guidance to sustainment and support engineers.
• Communicate system health, risks, incidents, and improvement plans to technical teams and executive stakeholders.

Skills

Cloud platforms

Distributed systems

APIs

CI/CD practices

Observability

Stakeholder communication

Education

Bachelor’s degree in Engineering, Logistics, Operations Management, or related technical discipline

Master’s degree (preferred)

Tools

Jira

Appian

Job description

Avum Inc. is seeking a Sustainment Lead to oversee reliability, operational health, and continuous improvement of deployed systems.

The role collaborates across engineering, operations, security, and customer support to keep systems secure, stable, scalable, and aligned with customer needs. The ideal candidate is a technical leader who guides teams through production issues, establishes effective support processes, and balances daily priorities with long-term improvements.