Sustaining Support Engineer – SolidFire (43078BR)

NetApp; Boulder (CO); On-site; USD 90,000 - 110,000; Full time

Job summary

NetApp is seeking an experienced Sustaining Support Engineer to join the SolidFire sustaining team. The role involves deep expertise in Linux Operating Systems, troubleshooting, and providing root cause analysis for storage solutions. Candidates must have prior systems level software development experience and knowledge of scripting languages.

Successful applicants will contribute to the high availability and performance of enterprise-class data storage solutions. Experience with storage, virtualization, and Linux is essential for this role.

Qualifications

• Strong Linux experience building and qualifying Linux distros.
• Experience in scripting languages (e.g., python and bash).
• Proficiency using kernel level debug tools (e.g., kgdb).
• Development experience in C++.

Responsibilities

• Provide root cause analysis and troubleshooting as a CPE Support engineer.
• Deliver temporary fixes to customers based on support escalations.
• Maintain data integrity in critical software components.

Skills

Linux experience

Troubleshooting experience

Scripting languages (python, bash)

Kernel level debug tools (kgdb)

Linux networking (bonding, bridging)

Development experience in C++

Education

B.S. in Computer Science or related field

Minimum five years relevant experience

Job description

• Full-time

Company Description

NetApp creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Our dedication to principles of simplicity, innovation, and customer success has made us one of the fastest-growing storage and data management providers today.

Customers around the world choose us for our “go beyond” approach and broad portfolio of solutions for business applications, storage for virtual servers, disk‑to‑disk backup, and more. Our solutions provide nonstop availability of critical business data and simplify business processes so you can deploy new capabilities with confidence and get to revenue faster than ever before.

You can rely on our industry‑leading solutions to lower the cost of protecting your data, business, and reputation. We bring together the industry’s best partners and technology to deliver services that help you maximize what you are getting from your infrastructure. Our collaborative approach, working as one team with one goal, means that you get a solution that is just right for you—on time and on budget.

To support your global business, we provide highly‑responsive support in local languages. From London to Austin, from Bangalore to Tokyo, we’ll work with you to solve your problems and reach your goals.

Discover our passion for helping companies around the world go further, faster at www.netapp.com.

Job Description

Job Summary

NetApp is looking for an experienced Sustaining Support Engineer with deep expertise in and knowledge of Linux Operating Systems to join our new NetApp / SolidFire sustaining team. SolidFire’s product is a rapidly growing enterprise class data storage company currently in production with an all SSD solution, specifically designed for large‑scale, public and private cloud deployments. SolidFire is delivering high availability, high performance, fault tolerant software that runs concurrently on up to 100 nodes. We flawlessly pool resources and can maintain data integrity even when the network, rack, node, hardware, device, file system, kernel or other software components fail. This position will report into the Engineering organization as a CPE Support engineer providing root cause analysis, troubleshooting, proactive tool diagnostics, engineering feature team representation and the delivery of temporary fixes to customers based on support escalations. Experience with storage, virtualization and the Linux operating system are essential for this critical and challenging role.

Qualifications

Job Requirements:

Qualified candidates must have previous systems level software development experience in the enterprise storage or networking peripherals industry. Additional requirements include:

• Strong Linux experience building and qualifying Linux distros
• Proven troubleshooting experience
• Experience in scripting languages (e.g. python and bash)
• Proficiency using kernel level debug tools (e.g. kgdb)
• Proficient in Linux networking including bonding, bridging and experience debugging network issues
• Development experience in C++ (can substitute C programming but must have the ability and desire to learn C++)

Bonus:

• Experience building and/or maintaining packages under Ubuntu or Debian using dpkg and APT
• Working exposure with the open source community (monitoring and contributing code)
• Experience troubleshooting complex environments.

Education and Experience

• B.S., M.S., or PhD. In Computer Science or other related field or equivalent
• Minimum five years relevant experience

Additional Information

All your information will be kept confidential according to EEO guidelines.