Manager, Building Experience and Workplace Services

Protingent; Bellevue (WA); On-site; USD 104,000 - 135,000; Full time

Job summary

Protingent in Bellevue/Everett, WA seeks a Manager, Building Experience and Workplace Services to lead Facilities Operations, Space Planning, and Employee Experience. You will supervise Facilities Technicians, coordinate vendors, and drive safety, reliability, and exceptional workplace service.

This role requires 8+ years in facilities management, multi-site oversight, strong leadership, and excellent communication.

Qualifications

• 8+ years of progressive facilities management experience overseeing multi-site operations.
• Experience supporting geographically dispersed facilities across multiple U.S. states and international locations.
• Bachelor’s degree or equivalent experience.
• Demonstrated leadership managing teams in fast-paced environments with cross-functional collaboration.
• Strong vendor management experience.
• Excellent communication and interpersonal skills.
• Proven ability to build relationships with stakeholders and manage sensitive information.
• Ability to develop, document, and maintain SOPs, policies, and work plans.

Responsibilities

• Lead daily facilities operations and maintenance for multiple sites, ensuring safety, reliability, and uninterrupted business operations.
• Supervise Facilities Technicians and staff; prioritize work and monitor preventive/corrective repairs and service quality.
• Coordinate maintenance schedules and inspections to meet safety, health, accessibility, and regulatory requirements.
• Oversee vendor performance; review work, ensure SLAs, and address safety or quality concerns.
• Support workplace planning, space optimization, seating mappings, and collaboration with landlords and internal teams.
• Provide front desk support coordination with Security and Events for smooth operations and executive events.
• Manage inventory and procurement; control costs and coordinate logistics for office supplies.

Skills

Leadership

Vendor management

Communication skills

Stakeholder management

Team leadership

Cross-functional collaboration

Integrity & discretion

Process documentation

Education

Bachelor’s degree or equivalent

Tools

Concur

Jira

Lobby Track

Microsoft Office Suite

Visio

Job description

Position Title: Manager, Building Experience and Workplace Services

Job Responsibilities

• Facilities Operations & Maintenance: Lead daily operations and maintenance for facilities, ensuring safety, reliability, and uninterrupted business operations. Manage comprehensive maintenance programs by supervising Facilities Technicians and operational support staff, overseeing work priorities, preventive and corrective repairs, cleaning services, and facility improvements. Support creating, implementing, and monitoring maintenance schedules for all facilities and infrastructure to ensure long-term reliability and readiness. Conduct and coordinate routine inspections to ensure facilities are compliant with safety, health, accessibility, environmental, and regulatory requirements; identify potential risks; and proactively coordinate corrective actions. Oversee facility service delivery and vendor performance by managing contractors and service providers, reviewing completed work, ensuring compliance with service-level expectations, and resolving quality, safety, or performance concerns. Travel to Everrett and other facility locations to support operational needs.
• Workplace Planning & Space Support: Support workplace planning initiatives by evaluating operational needs, recommending priorities, and optimizing the use of resources and current and future workspaces. Support organizational space planning and seat mapping by partnering with internal stakeholders to assess workspace requirements and manage seating assignments to accommodate business growth. Collaborate with landlords, property management, and internal stakeholders to ensure to ensure operational requirements and building service expectations are met.
• Facilities Services & Employee Experience: Resolve facility support requests in a timely manner by monitoring and responding to JIRA service tickets, coordinating with internal teams and external vendors, prioritizing work activities, and following through to ensure employee and operational issues are resolved efficiently. Lead troubleshooting efforts for facility-related issues, including coordinating after-hours support when required, assigning appropriate resources, and ensuring effective communication through resolution. Support workplace experience programs such as catering services, office refreshments, wellness initiatives, and amenities that promote employee engagement, productivity, and a positive workplace culture.
• Security, Access & Workplace Coordination: Support front desk operations and partner with the Security Manager to maintain effective access control, security compliance, and facility coordination. Partner with the Events Coordinator to support conference room scheduling, shared space utilization, event setup requirements, and operational readiness to ensure a seamless experience for employees, executives, and visitors. Provide operational support for executive and high-profile events by coordinating logistics, preparing meeting spaces, managing facility readiness, and delivering a seamless, professional experience for all attendees.
• Inventory & Logistics: Approve purchases for office and pantry supplies, consumables, equipment, while maintaining cost accountability and alignment with budget objectives. Manage inventory control for facility supplies, equipment, and consumables across all facilities locations by maintaining accurate inventory records, ensuring adequate stock levels, optimizing storage and organization, and supporting efficient resource utilization and operational continuity. Partner with the Facilities Finance team for financial planning and reporting by providing accurate operational data, purchase information, and cost input. Support corporate shipping, receiving, and logistics operations to support business continuity and operational needs. Support employee and contractor onboarding and offboarding activities, including workspace preparation and equipment readiness as needed.
• Team Leadership & Stakeholder Management: Recruit, train, mentor, and evaluate performance of facilities team members, establishing clear expectations and supporting professional development. Act as the primary operational liaison between Facilities, internal departments, vendors, contractors, landlords, property management, and regulatory agencies to ensure effective communication and seamless delivery of services.
• Special Projects: Lead or support departmental initiatives, special projects, and strategic priorities assigned by the Senior Director of Real Estate & Facilities, ensuring successful planning, execution, and delivery. Perform other related duties and responsibilities as required to support organizational and facilities objectives.

Job Qualifications

• 8+ years of progressive facilities management experience overseeing multi-site operations with proven leadership in managing teams, vendors, and workplace services.
• Experience supporting geographically dispersed facilities across multiple U.S. states and international locations is highly desirable.
• Bachelor’s degree or equivalent experience.
• Demonstrated leadership experience managing teams in a fast-paced, dynamic environment, with the ability to lead cross-functional teams, effectively manage multiple projects and priorities, and adapt quickly to changing business needs while delivering high-quality results.
• Strong vendor management experience.
• Excellent communication and interpersonal skills.
• Proven ability to build and maintain positive relationships with stakeholders.
• High level of integrity, trustworthiness, and the ability to handle sensitive information.
• Excellent written communication skills, with the ability to develop, document, and maintain clear, comprehensive, and professional standard operating procedures, policies, work instructions, operational manuals, and project work plans.
• The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork.
• Proficiency in relevant software is a plus: Concur, Jira, Lobby Track, and Microsoft Office Suite (including Visio or similar facilities mapping tools). Experience with corporate relocations and large-scale logistical planning is a plus.
• Travel Required: 0-10%

Job Details

• Job Type: Direct Hire
• Salary Range: $103,578 - $134,518
• Location: Bellevue or Everett, WA
• Export control regulations require candidates to be a U.S. Citizen, U.S. Legal Permanent Resident, or of a protected person status

About Protingent

Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future. #TerraPro