Sushi Prep & Customer Experience Specialist

Kroger Family of Companies; Pasadena (CA); On-site; USD 26,000 - 33,000; Full time

Job summary

Kroger Family of Companies in Pasadena, CA is seeking a Store Associate with a strong customer service mindset to support the Sushi Prep and department operations. You will help customers, maintain safety standards, and ensure food quality in a fast-paced store environment.

Responsibilities include adhering to laws and safety protocols, preparing foods, stocking merchandise, and assisting with product samples while delivering a welcoming shopping experience.

Qualifications

• Retail experience
• Second language (speaking, reading and/or writing)
• 18 years of age
• Effective communication skills
• Prior customer service experience
• Prior food service experience

Responsibilities

• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and make suggestions regarding products sold within the department and throughout the store.
• Prepare foods according to the food temperature logs and follow cooking instructions and Key Retailing Best Practices.
• Offer product samples to help customers discover new items or products for which they inquire about.
• Use all equipment in Sushi Prep Area such as refrigerators, sinks and other equipment according to Company guidelines.
• Prepare food for display according to Company standards.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and sense of urgency.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Retail experience

Second language

18 years of age

Effective communication

Prior customer service

Prior food service

Job description

Kroger Family of Companies in Pasadena, CA is seeking a Store Associate with a strong customer service mindset to support the Sushi Prep and department operations. You will help customers, maintain safety standards, and ensure food quality in a fast-paced store environment.

Responsibilities include adhering to laws and safety protocols, preparing foods, stocking merchandise, and assisting with product samples while delivering a welcoming shopping experience.