SURVL ASST SHIFT MANAGER

PENN Entertainment, Inc.; Kansas City (KS); On-site; USD 52,000 - 75,000; Full time

Job summary

PENN Entertainment, Inc. in Kansas City, MO is seeking a Surveillance Shift Supervisor to lead daily operations, ensure compliance with gaming regulations, and safeguard assets.

You will oversee staff, help schedule coverage, review reports, and maintain strong relationships with regulators and law enforcement. The role emphasizes confidentiality, accuracy, and proactive problem solving.

Qualifications

• High School Diploma or GED; one to two years of casino Surveillance experience or equivalent.
• Thorough knowledge of casino operations, casino games, scams, and embezzlement.
• Comprehensive knowledge of video surveillance systems and database software.
• Advanced computer knowledge; proficient in all Microsoft applications including email, incident reporting, and report writing.
• Ability to perform basic arithmetic and data interpretation.

Responsibilities

• Supervise staff and manage daily shift operations; monitor performance and profit objectives.
• Create schedules and manage labor costs; ensure staffing meets regulations.
• Assist in budgeting for the department and report budget concerns.
• Promote excellent customer service and ensure standards are followed.
• Enforce gaming laws and surveillance regulations; ensure compliance.
• Maintain confidentiality and safeguard company assets; report incidents.
• Review financial reports and prepare surveillance-related reports.
• Manage attendance records and timekeeping.

Skills

Staff supervision

Budget management

Customer service

Regulatory compliance

Education

High School Diploma or GED

Tools

Video surveillance systems

Microsoft Office

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

The following and other duties may be assigned as necessary:

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists in enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.
• Assists with the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Safeguards company assets at all times.
• Submits all appropriate reports when incidents, infractions, and violations occur.
• Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.
• Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Shift Manger/Manager and Director of Surveillance.
• Review financial reports to ensure Surveillance operation efficiency and quality control.
• Conduct, supervise and prepare reports relating to any incident that is reported.
• Assists with the management of attendance and time records.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

SUPERViSORY RESPONSiBiTiES

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

LANGUAGE SKiLLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONiNG ABiLiTY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTiFiCATES, LiCENSES, REGiSTRATiONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSiCAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENViRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or GED; one to two years of casino Surveillance experience or equivalent combination of education and experience.
• Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.
• Comprehensive knowledge of video surveillance systems and database software. Advanced computer knowledge; proficient in all Microsoft applications to include email use, incident report data entry, and report writing.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.