Survivor Support Specialist - Bilingual

FriendlyHouse Inc.; Phoenix (AZ); On-site; USD 24,493 - 28,474; Full time

Job summary

FriendlyHouse Inc. is looking for a Survivor Support Specialist in Phoenix, AZ. This full-time position focuses on managing caseloads and providing individualized support to victims of crime. Responsibilities include crisis intervention, safety planning, court accompaniment, and connecting clients with essential community resources. Required educational qualifications include a High School GED or equivalent, with an Associate or Bachelor's degree preferred, along with strong interpersonal communication skills. The position operates on a hybrid model and offers a salary range of $17.78 - $20.67 per hour.

Qualifications

• Must be 21 years of age or older.
• Driver’s license and reliable transportation required.
• Must have or be able to obtain DPS Level 1 fingerprint clearance card.

Responsibilities

• Provide individualized supportive services such as crisis intervention, safety planning.
• Court accompaniment for support.
• Ensure confidentiality of clients.

Skills

Crisis intervention skills

Interpersonal communication

Knowledge of victimization

Education

High School GED or equivalent

Associate or Bachelor's degree in related field

Job description

Friendly House, Inc., is a 501(c) 3 non‑profit agency located in Phoenix, Arizona whose primary function is to provide a variety of educational and social service programming aimed at addressing the needs of low‑income individuals and families, vulnerable populations and diverse communities. Additionally, Friendly House operates a charter school, Academia del Pueblo, with the mission to provide an academic environment which promotes a culture of high expectations to students from diverse cultures. Friendly House was organized in 1920 as the Phoenix Americanization Committee by a group of Phoenix citizens with the assistance of the United States Department of Education. In our 100‑year history, the work of Friendly House has resulted in building resilient communities that are helping to spur economic development, stabilize neighborhoods and revitalize our city.

Position Summary

The Survivor Support Specialist is responsible for managing a caseload and providing individualized services to eligible primary and secondary victims of crime based on their needs. Under the supervision of the Victim Advocate Services Supervisor, the Survivor Support Specialist is to provide a wide range of services including but not limited to safety planning, crisis intervention, court accompaniment, relocation client assistance services, outreach, and referrals to partner organization as needed. The Survivor Support Specialist is to assist victims of crime and support them in creating a plan to stabilize their lives after victimization.

Location: Phoenix, AZ (Hybrid)
Employment Type: Full‑Time

Salary Range: $17.78 - $20.67 per hour

Job Qualifications

• High School GED or equivalent
• Social service or related experience
• Must be 21 years of age or older
• Driver’s license and reliable transportation
• Must have or be able to obtain DPS Level 1 fingerprint clearance card

Preferred Qualifications

• Associate degree or Bachelor’s degree in related field
• 2 years of experience with victim advocacy, social work, or related experience
• Experience and/or knowledge of victimization types
• Excellent interpersonal communication skills
• Experience connecting clients with community resources
• Have the compassion and sensitivity to work with survivors
• Knowledge of principles and practices of case management

Responsibilities

• Provide individualized supportive services such as crisis intervention services, create individual goals, safety planning, coordinate referrals
• Court accompaniment for support
• Determine eligibility for client assistance services such as utility assistance, rent assistance, legal fee services, and transportation based on clients’ needs.
• Ensure confidentiality of clients
• Participate in community events and collaborative groups/ coalitions
• Complete intake applications and update client files on a routine basis
• Coordinate services with the Immigration Department and assist with documentation
• Assist victims in completion of victim impact statements
• Provide translation services and/or coordinate with Interpreter/Translation service provider
• Assist with grant reporting requirements
• Provide information of victim rights
• Inform clients the crime victim compensation program and assist with application if needed
• Ensures complete and accurate case documentation of activities and services
• Performs other duties assigned by the Victim Advocate Services Supervisor