Survivor Support & Safety Case Manager

Arab-American-Family-Support-Center; New York (NY); On-site; USD 54,000 - 73,000; Full time

Job summary

The Arab-American Family Support Center (AAFSC) is seeking an Anti-Violence Program Case Manager to provide crisis intervention, safety planning, and direct services to survivors at the Family Justice Center in Brooklyn/Queens. The role focuses on intake, risk assessment, and coordinated support for victims of domestic violence, sex trafficking, and sexual assault.

Responsibilities include service coordination with law enforcement and courts, information and filing support, and referrals to

Qualifications

• Bachelor-level degree required in human services or related field.
• Fluency in Spanish or Arabic preferred; reading/writing proficiency is a plus.
• Relevant experience with domestic violence, trafficking, immigrants, refugees, and social justice.
• Counseling, community organizing, and/or group work experience; trauma-informed approach.
• Excellent interpersonal, cross-cultural communication and organizational skills.
• U.S. work authorization required; background check and SCR clearance may be required.

Responsibilities

• Conduct intake with clients to assess risk and determine service needs.
• Provide ongoing safety planning and survivor-centered case management.
• Engage in crisis intervention and coordinate services with law enforcement, DA offices, hospitals, and other providers.
• Provide information, advocacy and court accompaniment, including drafting Order of Protection petitions.
• Assist with public assistance, housing, and other entitlements; help with OVS compensation processes.
• Document sessions, maintain case files and prepare demographic reports for funders.
• Attend trainings, meetings, and supervise sessions as required.
• Perform data entry and maintain accurate case records and statistics.
• Develop informational materials and present on domestic violence, gender-based violence, and resources.

Skills

Bilingual Spanish/Arabic

Communication skills

Crisis intervention

Advocacy

Case management

Education

BA/BS/BSW in human services or related field

Job description

The Arab-American Family Support Center (AAFSC) is seeking an Anti-Violence Program Case Manager to provide crisis intervention, safety planning, and direct services to survivors at the Family Justice Center in Brooklyn/Queens. The role focuses on intake, risk assessment, and coordinated support for victims of domestic violence, sex trafficking, and sexual assault.

Responsibilities include service coordination with law enforcement and courts, information and filing support, and referrals to